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Our behaviours

Behaviour to be proud of

We think that how we do things is just as important as what we achieve.

Our behaviours have been developed by colleagues. Demonstrating them in all that we do helps us to create fantastic experiences for customers, colleagues and the people we work with.

we take responsibility

We listen with empathy and without bias. Being open and honest, and doing what we say we will. And we achieve a balance between acting consistently and finding new and better ways of doing things.

we take pride

We always do our best. We are polite, approachable and friendly. We turn up on time with everything we need to do the job.

we make a difference

We aim to make a positive impact on people’s lives and celebrate success, however big or small. We are positive, enthusiastic and can rely on each other to pull together. 


we learn and grow

We empower and encourage each other, sharing our knowledge and skills for everyone’s benefit, responding positively to change and learning to improve.

 To read more about our behaviours click here