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what we're doing to protect customers and colleagues

The health and safety of our customers and colleagues is our top priority


The number of people now affected by the coronavirus is growing and the government's is enforcing new rules for everyone to stay at home. We are doing everything we can to try to prevent it spreading across the communities we serve whilst continuing to provide essential services for customers.


essential repairs and gas servicing 

We are still carrying out essential repairs and gas servicing. All non essential work will be re-rescheduled when the government's social contact measures are relaxed. This is to stop the potential for the virus spreading and is for your safety. If you have an appointment booked, our customer service and support team will be in touch with you about this. 

Our colleagues visit some of the most vulnerable members of your community so to keep everyone safe, please open the door for our trades team and then go into another room and close the door behind you while we carry out the work. It is really important that everyone in your home including children are kept safely in the room with you.  

Our team will wear gloves and try to avoid touching any surfaces unnecessary.

They will wash their hands when they arrive and when they leave. They will have soap and their own towels. Allowing them to wash their hands is to protect you and our colleagues.


housing advice, support & neighbourhood management

We know that people will still need to get in touch and our colleagues can provide advice and support over the telephone. Please call us on 0300 561 1111, chat to us on social media or via the live chat on our website.  


We have stepped up cleaning in all communal areas in apartment blocks and have specific plans in place at our homes for older people and in our supported housing.

We're also asking customers to let us know if they are self isolating or are unwell so that we can clean any communal areas where necessary. 

So that we can increase the internal cleaning, we will suspend the window cleaning until further notive. This is so the teams can move to cleaning more essential areas which is more important at this time.


keeping services running

All our colleagues who can work from home are doing so. This is to limit the contact colleagues have with each other. This will help us to ensure we can keep essential services running for customers during this difficult time.


keeping you informed

We are closely monitoring the government's emerging guidance and reviewing the latest information to agree any actions we need to take. The website is being updated daily and email updates are being sent to customers when we need to. If you’re not receiving email updates from us and you do have an email address, please email to register your email address with us. Please include your tenancy sequence number in your email. The guidance and advice is evolving all the time so sending information via the post is not practical.


help us to help you

If you start with any symptoms, please let us know immediately so we can put plans in place to protect any other residents and rearrange any appointments we may have to visit you. We're keeping in regular contact with customers and colleagues who are self isolating to check on their wellbeing.