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repairs and safety checksWe continue to provide urgent, emergency and exterior repairs as well as health and safety checks. This includes:
All non urgent repairs will be rescheduled for later in the year. Here's how we'll protect you and carry out a 'contact-free' visit.
See how we are carrying out contact free repairs. Keeping safe when we work in your home from irwell valley homes on Vimeo. |
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financial supportWe are supporting customers to access financial support and providing confidential, non-judgemental financial guidance. If you are worried about paying your rent or bills, please contact us as soon as possible. We can help. |
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housing advice and supportIf you need to speak to us about your home, your tenancy or your neighbourhood, please contact us. |
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anti-social behaviourYou can report anti-social behaviour to us 24 hours a day by telephone, email or using our online reporting form. If we need to visit you to discuss any of the above...
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managing buildings and neighbourhoodsWe are carrying out building inspections and health and safety checks, removing waste, cleaning communal areas and windows, cutting grass and maintaining green spaces. |
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improvementsWe are prioritising external home and building improvements which can be done safely at this time. Internal improvements are being rescheduled. Anyone who is due to have any improvement work is being contacted directly. If we are working in or around your home…
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lettingsWe are still letting homes.
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We are in regular contact with customers who we know may need a little extra help at this time.
If you become unwell and start with any symptoms, please let us know so we can put plans in place to protect other residents and help you to access any support you may need.
We know it’s a difficult time. Lots of people have been impacted by the pandemic and everyone will feel differently about these new restrictions. If you are struggling, you are not alone. Contact us - we can help you to access support.
There is lots of help available right now in your local neighbourhood – find out more here.