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service updates and what we're doing to keep you safe

Your health and wellbeing is our top priority  

 

England moved to Step 4 of the Covid Response Roadmap on Monday 19th July. While cases are high and rising, everyone needs to continue to act carefully and remain cautious. Here's how we're doing this. 
 

repairs and safety checks 

We continue to provide repairs, gas servicing and electrical testing. 
Here's how we'll protect you and carry out a 'contact-free' visit. 
  • We will maintain social distancing at all times and will wear PPE.  
  • Before your appointment, we will explain what you need to do when we visit. 
  • We will call ahead of your appointment to check you are well and that you still want us to attend.
  • We aim to do all all inspections virtually where we can. 

What we ask you to do.

  • Please remove personal items from the area where we will be carrying out the work.
  • Please make sure someone is at home when we visit.
  • Please go into another room while we work in your home. 
  • Please open a window in the room we will be working in to ventilate the area 15 minutes before we arrive and keep it open for 15 minutes after we leave. 

See how we are carrying out contact free repairs. 

Keeping safe when we work in your home from irwell valley homes on Vimeo.
 

financial support 

We are supporting customers to access financial support and providing confidential, non-judgemental financial guidance. If you are worried about paying your rent or bills, please contact us as soon as possible. We can help.  
 

housing advice and support 

If you need to speak to us about your home, your tenancy or your neighbourhood, please contact us. 

If we need to visit you we will... 

  • Explain what you need to do when we visit. 
  • Call ahead to check you are well and that you still want us to call.
  • Wear PPE and observe social distancing and ask you to observe it too.
 

anti-social behaviour  

You can report anti-social behaviour to us 24 hours a day by telephone, email or using our online reporting form.  

If we need to visit you we will... 

  • Explain what you need to do when we visit. 
  • Call ahead to check you are well and that you still want us to call.
  • Wear PPE and observe social distancing and ask you to observe it too.
 

managing buildings and neighbourhoods 

Serves are continuing as usual. We are carrying out building inspections and health and safety checks, removing waste, cleaning communal areas and windows, cutting grass and maintaining green spaces.  
 

improvements  

We initially prioritised external home and building improvements which could be done safely at this time. Internal improvements are now being rescheduled. Anyone who is due to have any improvement work is being contacted directly.   
 

lettings  

We are still letting homes.  

  • We offer contactless viewings and handovers. 
  • Use online tenancy agreements that are signed electronically.
  • Follow Covid-Secure guidance and maintain social distancing at all times. 
  

here for you 

Lots of people have been impacted by the pandemic and everyone will feel differently about restrictions easing. If you are struggling, you are not alone. Contact us - we can help you to access support.  

There is lots of help available right now in your local neighbourhood – find out more here. 

 

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