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service updates and what we're doing to keep you safe

Your health and wellbeing is our top priority  

It is important for people to have a safe home so we are still able to provide services to customers at this difficult time.
We are experiencing an increase in requests for help at this time so it may take us a little longer than usual to respond to you. Please be bear with us and we will help you as soon as possible.
 

repairs and safety checks 

We continue to provide contact free repairs as well as gas servicing and electrical testing. 
Here's how we'll protect you and carry out a 'contact-free' visit. 
  • We will follow Covid-Secure guidance, will maintain social distancing at all times and will wear PPE.  
  • Before your appointment, we will explain what you need to do when we visit
  • Before we visit your home, please make sure you remove any personal items away from the area where we will be carrying our work. This includes things like ornaments, electrical devices, carpets and flooring (if this will get in the way of the repair)and any other personal items, so there is no damage caused. 
  • We will call the day before your appointment to check you are well and that you still want us to attend.
  • On the day, please make sure someone is at home when we visit.
  • On the day, we will need you to observe social distancing and remain in a separate room while our colleagues complete your repair.
  • When we visit, please open a window in the room we will be working in to ventilate the area 15 minutes before we arrive and keep it open for 15 minutes after we leave. 
  • We aim to do all all inspections virtually where we can. 

See how we are carrying out contact free repairs. 

Keeping safe when we work in your home from irwell valley homes on Vimeo.

 

financial support 

We are supporting customers to access financial support and providing confidential, non-judgemental financial guidance. If you are worried about paying your rent or bills, please contact us as soon as possible. We can help.  

 

housing advice and support 

If you need to speak to us about your home, your tenancy or your neighbourhood, please contact us. 

 

anti-social behaviour  

You can report anti-social behaviour to us 24 hours a day by telephone, email or using our online reporting form.  

If we need to visit you to discuss any of the above... 

  • We will follow Covid-Secure guidance and will maintain social distancing at all times. 
  • Before we visit, we will explain what you need to do when we visit. 
  • We will call the day before to check you are well and that you still want us to call.
  • On the day, we will need you to observe social distancing too.
 

managing buildings and neighbourhoods 

We are carrying out building inspections and health and safety checks, removing wastecleaning communal areas and windows, cutting grass and maintaining green spaces 

 

improvements  

We are prioritising external home and building improvements which can be done safely at this time. Internal improvements are being rescheduled. Anyone who is due to have any improvement work is being contacted directly.  

If we are working in or around your home 

  • We will follow Covid-Secure guidance and will maintain social distancing at all times 
  • Please help us by respecting the two-metre rule.   
 

lettings  

Ware still letting homes.  

  • We offer contactless viewings and handovers. 
  • Use online tenancy agreements that are signed electronically.
  • Follow Covid-Secure guidance and maintain social distancing at all times. 
  

here for you 

We are in regular contact with customers who we know may need a little extra help at this time 

If you become unwell and start with any symptoms, please let us know so we can put plans in place to protect other residents and help you to access any support you may need. 

We know its a difficult time. Lots of people have been impacted by the pandemic and everyone will feel differently about these new restrictions. If you are struggling, you are not alone. Contact us - we can help you to access support.  

There is lots of help available right now in your local neighbourhood – find out more here. 

 

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