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Keep an online record of Anti Social Behaviour events

Keep an online record

If you are being affected by anti social behaviour, you can use our website to create an online account.  From your account you can complete new incident forms and view your completed forms.

By recording information online, your incident forms can be sent straight through to the person investigating your case who will work with you to help resolve the issue.  Please ensure that you log each incident separately.

If you would like to use this online facility, please discuss this with your Neighbourhood Manager or the colleague assigned to your case.  Once you have received your log on details you will be able to use the service. 

Your logon details will ensure that only you can send future incidents sheets and see the information you have recorded.  You should not share these logon details with anyone else, unless you want them to use the online service on your behalf.

ASB online diary

What can you expect from us on receipt of a report of anti-social behaviour?

  • All reports of anti-social behaviour will be logged on our anti-social behaviour database
  • All witnesses will be posted an acknowledgement letter within 1 working day with the details of the case reference number, the person assigned to investigate the case and a date in which you can expect to be contact by
  • Cases will be assigned to one person who will be responsible for investigating the case
  • Witnesses will be contacted and interviewed within specific response time

Response times:

24 hour response for Category A complaints such as:

  • Hate behaviour
  • Threats and/or acts of violence

Within 5 working days for Category B and C complaints such as:

  • Neighbour disputes 
  • Animal nuisance
  • Loud music

An action plan will be agreed with the witness as to how the case is to progress. Witnesses will then be contacted at agreed timescales throughout the duration of their case, usually weekly or fortnightly.

irwell valley homes will not disclose any details about you to a third party without your consent. Every step will be taken by us not to identify you should you not wish to be identified.