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Be informed

Discover how customers have been improving our services

Resident Scrutiny Panel raring to go!

In January 2018, customers on our Resident Scrutiny Panel received training to help them to review our service and performance. They have decided to inspect our repairs service next.

During a review the Panel members carry out an investigation. To do this they may observe our colleagues at work, speak to customers who have used the service they are reviewing and interview staff and contractors. They then make recommendations, a set actions for us to improve our services.

Do you have any ideas about the services you would that you would like the Panel to review?

How would you like to check our services?

We are currently looking for customers who would like to learn more about becoming a Mystery Shopper or Customer Auditors. If you would like to find out more, please let us know, if you would like to come along, learn some new skills, meet other customers and help us test the quality of our services, then please contact Customer Involvement Officer on 0300 561 1111 or by email Don’t forget, we can offer you help with transport to the session if you are interested.

What would you like the Resident Scrutiny Panel to review?