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Residents' scrutiny panel

irwell valley homes introduced the Residents’ Scrutiny Panel (RSP) to give customers more power to hold irwell valley homes to account for their decisions and their performance. The aim of the panel is to scrutinise the services provided by irwell valley homes and ensure these services are effective and efficient.

Who sits on the Panel?

The RSP is made up of 8 residents. All panel members come from a neighbourhood near you and all bring with them a willingness to help improve the services provided by irwell valley homes, a wealth of varying skills, knowledge and experiences and the time to commit.

How the Panel operates

Each year, the Panel agrees the service areas to be scrutinised. These are agreed with the Board of Management on an annual basis. As part of the scrutiny process, Panel members will:

  • speak to the recipients of these services
  • monitor satisfaction
  • job shadow irwell valley homes colleagues to learn first hand how, where and when these services are being delivered
  • interview colleagues to gather their perception of the services
  • make recommendations to the Board of Management on how these services could be improved.


Before each inspection, the Residents Scrutiny Panel meet with the Heads of Service who provide the panel with a 360 degree view of the service to be inspected. Each inspection can take between 10 – 12 weeks to complete. Recent RSP inspections have included

  • 50Plus
  • Repairs and Maintenance
  • Planned Maintenance
  • Cleaning

Interested in joining us?

If you have enjoyed reading about us and what we do and would be interested in joining us, then please contact the Customer Involvement Officer on 0300 561 1111 or email for more information on how and when we will be recruiting to the panel.

For information on other ways you can get involved and influence the services you receive click here.