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Book a repair

Booking an appointment

When making a call to the Repairs Service Team, we will need the following:

  • Your name
  • Your address & telephone number
  • An idea of when you will be available to provide access
  • Details of the repair including what the problem is, where it is and the make of the defective item.

The Repairs Service Advisor will go through a series of questions with you to establish the severity of the problem, its impact on the household and whether you are eligible for the repair.

Appointments

When contacting us to report a repair we will organise an appointment for the contractor to attend at the time that is convenient for you. As long as a mobile number is provided, you will receive a text confirming your appointment and a reminder text on the day of the appointment.

The following appointment slots are available (Monday to Saturday )

  • 8am - 12:30pm
  • 12:30pm - 5pm
  • 9:30am - 2:30pm
  • 8am - 5pm (for communal and external repairs only, where you do not need to be home to allow access)
  • Saturday appointment from 8am to 2pm

Please ensure you are home for the duration of the appointment slot so our contractor is able to gain access to complete the repair. Repeat failures to provide access will result in recharges to yourself.

Identification

Always ask for ID before allowing anyone into your home to carry out repairs on behalf of irwell valley homes. If you are unsure they are one of our contractors, please call our Repairs Service Team on 0300 561 1111 before allowing them access.

Inspecting the repair

Some repairs are more complex and cannot be easily diagnosed over the phone, we may then arrange for an irwell valley homes surveyor to attend an appointment will be booked with you over the phone.

If your repair does not require inspecting, we will make an appointment with you for one of our contractors to call at your home to carry out the repair.

Your ‘Right to Repair’

As a resident of a housing association, you have the “Right to Repair”. This means that for certain qualifying repairs, if we haven’t carried out your repair within a specified timescale, the repair will be completed and you may also be eligible for compensation. If our contractor does not turn up to a pre-arranged appointment then you may be entitled to £25.00 compensation.

To find out more about your Right to Repair, the criteria and whether you might be eligible for compensation, please contact our Asset and Technical Team on 0300 561 1111.

If you wish to report a repair, please fill in the form below. If you would like to speak to someone directly, please call irwell valley homes on 0300 561 1111.

Report a repair

Please enter your details below





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