From listening to customers we know…
So, we will publish the names of colleagues who are responsible for the services you receive on our website.
So, we will promote these on our website and social media. We will publish when and where we will be carrying out estate inspections, as well as any actions that come from them. Plus provide opportunities for you to become a neighbourhood champion, helping us to monitor your neighbourhood and make improvements.
So, we will provide you with information about any changes to your rent and services charges every year and publish our rent and service charge policies on our website.
So, we will publish information about the new homes we’re building on our website and let you know how to apply for them.
So, we will produce an annual report for customers every year, plus performance information on our website to let you know how we are doing against our offer to you.