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keeping you informed

From listening to customers we know…


You want to know who does what

So, we will publish the names of colleagues who are responsible for the services you receive on our website.


You want to know about activities and services that we provide in your neighbourhood 

So, we will promote these on our website and social media. We will publish when and where we will be carrying out estate inspections, as well as any actions that come from them. Plus provide opportunities for you to become a neighbourhood champion, helping us to monitor your neighbourhood and make improvements.


You want clear information about your rent and service charges.

So, we will provide you with information about any changes to your rent and services charges every year and publish our rent and service charge policies on our website.


You want to know about our new homes. 

So, we will publish information about the new homes we’re building on our website and let you know how to apply for them.


You want to know how we are performing – what’s working well and what we need to improve on

 So, we will produce an annual report for customers every year, plus performance information on our website to let you know how we are doing against our offer to you.


To help us deliver this offer, please

  • Report any issues in your neighbourhood and join us on estate inspections.
  • Notify the DWP of any changes to your circumstances if you receive any welfare benefits.
  • Share your feedback on our services. We offer lots of ways to do this here.