From listening to customers we know…

You want repairs done quickly

So, we aim to fix repairs on our first visit. Completing emergency repairs in 24 hours and non-emergency repairs within 60 days. And keeping any appointments we make with you.

You want more information about home improvements

So, we will provide information on our website about when and where we will be carrying out home improvements each year. We will write to you about any home improvements you are due to get and will let you know if there are any changes to this.

To help us deliver this offer please…

• Provide as much information as possible about what needs fixing when you report a repair.
• Keep your home in a good condition and carry out any repairs that you are responsible for.
• Be at home when you have an appointment with us.
• Contact us if you want to make any home improvements yourself.