Listening to you and responding to your needs is at the heart of everything we do.

You've told us you want to know ​how we're performing, what's working well and what we need to improve.

More than 3,300 customers worked with us to help us understand what’s important to them, and what they want from us in relation to the homes and services we provide. This feedback has shaped our Customer Offer which sets out what you can expect from us and reflects our continued commitment to being clear about our service standards.

Below you can find out how well we are performing against these offers. 

Irwell Valley Employee posing on his van

Looking after your home

Performance information showing how well we're looking after customers homes.
Irwell Valley Employee sitting on fence near houses

Listening, learning and responding to you

Performance information relating to how well are we listening, learning and responding to you.
Irwell Valley Employee holding notes and a pen

Keeping you informed

How well are we keeping you informed?
Irwell Valley Employee showing a resident around the area walking on the path

Getting in touch and accessing our services

How are we doing with our services?
Man talking on the phone smiling

Learning from complaints

How are we learning from our complaints?
Two woman drinking coffee and looking at their iPad


Take a look at some of the compliments we have received

Our Customer Offer Panel

We currently have six customers who sit on this panel and monitor performance against the Customer Offer.

The panel meets every three months and in between are asked to share their views on relevant information and updates, for example reviewing policies.

The panel's Terms of Reference can be viewed here.