Listening to you and responding to your needs is at the heart of everything we do.
You've told us you want to know how we're performing, what's working well and what we need to improve.
More than 3,300 customers worked with us to help us understand what’s important to them, and what they want from us in relation to the homes and services we provide. This feedback has shaped our Customer Offer which sets out what you can expect from us and reflects our continued commitment to being clear about our service standards.
Below you can find out how well we are performing against these offers.
Looking after your home
Listening, learning and responding to you
Our Customer Offer Panel
We currently have six customers who sit on this panel and monitor performance against the Customer Offer.
The panel meets every three months and in between are asked to share their views on relevant information and updates, for example reviewing policies.
The panel's Terms of Reference can be viewed here.