Our offer - We know our repairs service is a top priority for our customers. We aim to fix repairs on our first visit. completing emergency repairs in 24 hours and non-emergency repairs within 60 days, and keep any appointments we make with you. 

Our offer - We will provide information on our website about when and where we will be carrying out home improvements each year. We will write to you about any home improvements you are due to get and will let you know if there are any changes to this.

We have written to customers who are due for home improvements this year. We are currently looking at how we invest in our homes and have introduced a new system to help us do this. We are surveying the condition of our homes so we can confirm our plans for investment. We will review the results of the surveys in October to December and publish the plans on the website at the start of the new year.