We believe that work is something we do, not somewhere we go, and we think that our colleagues know the best way to work to enable them to deliver great services for customers.
We work in an agile way that’s built on a culture based on trust and empower colleagues to work flexibly to meet the needs of our customers and the wider business. With IT systems that help us to stay connected and reduce the need to travel and the resources we use.
We believe this helps us to provide better services to customers, reduces our costs and our impact on the environment and gives colleagues the opportunity to improve their performance and achieve a good work-life balance.
Our base in Salford is an inspiring place to work and collaborate and our Community Hubs across Greater Manchester are accessible workspaces in our neighbourhoods and are great places to meet with our customers.
All our work spaces promote innovation and creativity and we don’t have any allocated ‘team’ areas because sharing space and working alongside our colleagues breaks down barriers and helps us to work better together.
We also support colleagues to work from home we believe this can provide a quiet space to focus, help colleagues juggle home and work life, and further reduce our impact on the environment.
The way we work relies on trust and empowerment, where we are always looking for new and better ways of doing things to improve customer and colleague experience.
Our management style is focused on performance, behaviour and self-awareness, not on control. Giving colleagues autonomy and trusting them to organise their work and using effective communication and IT to stay connected.
For us our ways of working are not prescriptive, there is no rule book or set way of doing things, but we support and trust colleagues, empowering them to adopt agile working to suit them and their role, so that they can do their very best for our customers… after all that’s the agile way!