These standards were created with customers during a series of focus groups across our communities and are designed to help make our services more transparent, consistent and accountable.

Rather than focusing on internal processes, they set out our commitments in a way that matters to you.

Each Service Standard explains:

• What the service covers.
• What you can expect from us.
• Any timescales or key stages involved.
• How we monitor our performance.
• What you can do if we don’t meet the standard.

They give customers a clear way to understand the service they’re entitled to receive and provide a benchmark against which we can measure our performance.

You can view the different standards and our commitments  below.