We’re here to chat on-line - Monday to Friday 8am until 5pm.
You can now also contact us on our online portal.
When logged into the portal customers can:
- Report a non-emergency repair.
- View their rent account and any repayment agreements they might be on.
- Report anti-social behaviour.
- Let us know about any special requirements they or a member of their household has, and tell us if any of their circumstances have changed.
- Access information we send and important documents about their home and tenancy.
- Read the latest news from Irwell Valley Homes.
- And much more!
The new online portal can be accessed here .
For more information about the online portal, including how to create a log in if you don't have one, click here.
We’re here to talk on 0300 561 1111 - Monday to Friday 8am until 5pm
Generally, the quietest times to call us is between the hours of 10am – 12 and 2pm-4pm to avoid long wait times.
This is also the number for our out of hours emergency service, which is available 24 hours a day, 365 days a year.
Email contact@irwellvalley.co.uk or write to Irwell Valley Homes, PO Box 10783, Nottingham, NG6 6EF.
*Please be mindful when emailing us, as this is a shared inbox managed by multiple support staff. To protect your privacy, please avoid including any sensitive details in your initial message. Your contact information, address, and a general description of your inquiry are important, however a relevant team member will follow up your enquiry with you directly.
Meet us
We have community hubs in areas where we have the most homes. You can meet with us here. Please make an appointment so we can ensure the right colleague is there to help on the day.
You can do this by contacting your Neighbourhood Officer - find out who covers your area here - or by getting in touch with us in one of the ways listed here.
Denton Hub – The Oasis Community Resource Centre, Tatton Road, Denton, M34 7PH. Open Monday to Thursday 10am until 4pm.
Sale Hub – 102 Thirsk Avenue, Sale, M33 4GJ.
Open Monday to Friday 9am until 4pm.
Our office
Our head office is First Floor, Soapworks, Colgate Lane, Salford, M5 3LZ.
Open Monday to Friday 9am until 4pm.