We are a not-for-profit housing association co-regulated by:

• Our board of management
• Our Resident Scrutiny Panel and other customer groups
• Our industry watchdog, The Regulator of Social Housing.

The regulator monitors our organisation and performance to ensure we are:

• Well-governed
• Financially viable
• Offer value for money.

They also set out the consumer standards we must deliver against. These were updated and re-launched in April 2024 and include:

• The safety and quality standard: Ensuring tenants are safe in their homes and can access good quality services.
• The transparency, influence and accountability standard: Listening and involving tenants whilst treating them with fairness and respect
• The neighbourhood and community standard: Working with partners to ensure neighbourhoods are safe and well-maintained.
• The tenancy standard: Ensuring homes are let fairly and consistently.

You can read more about how we deliver against these  here  and find out our latest performance information against them here.

The performance information includes the results of our annual Tenant Satisfaction Measures (TSMs) which all social housing providers must report each year.

Every year we publish aSelf Assessment, which measures how we are performing against the standards. We also publish an annual report for customers which includes performance information to help customers hold us to account, plus financial statements. 

As well as being accountable to the Regulator of Social Housing, the Housing Ombudsman has been set up by law to look specifically at complaints about housing organisations. They resolve disputes involving tenants and leaseholders of social landlords. The service is funded by the landlords and free for tenant and leaseholders to use.  

Our sustainability framework sets out our approach to enabling people to live well in our homes and communities, having a positive impact on the environment, and remaining a well-managed organisation, and includes performance targets to drive improvement. 

Our Board is committed to the highest standards of openness, transparency and integrity.  We have adopted the National Housing Federation (NHF) Code of Governance 2020 and the Code of Conduct 2012. Every year the Board measure their compliance against these. All Board members and colleagues declare any connections, interests or potential conflicts on an annual basis. This is recorded in our Public Register which is available on request.