Customer information
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Budget planner
pdf | 230Kb
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A guide to repairs for homeowners
pdf | 226Kb
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A guide to repairs for tenants
pdf | 258Kb
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How to report anti social behaviour
pdf | 227Kb
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'Dear neighbour' card - a way to approach a neighbour with an issue
pdf | 71Kb
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A guide to customer involvement opportunities with Irwell Valley Homes
pdf | 280Kb
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Moving home guide
pdf | 259Kb
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Leaseholder admin fees
pdf | 35Kb
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Identifying extreme racist beliefs
pdf | 532Kb
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Housing Ombudsman Service Self Assessment against Complaint Handling Code October 2022
pdf | 532Kb
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Customer Annual Report 2022/2023
pdf | 3307Kb
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Customer Offer Panel terms of reference
pdf | 66Kb
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Filterless fan tenant information
pdf | 356Kb
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Tenancy termination form
doc | 52Kb
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Irwell Valley Homes welcome pack
pdf | 2082Kb
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UC migration Letter
pdf | 435Kb
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Garage Application Form
docx | 20Kb
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Filterless fan running costs
pdf | 396Kb
Customer Newsletters
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General needs customer newsletter April 2023
pdf | 1394Kb
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Intermediate market rent customer newsletter April 2023
pdf | 1117Kb
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Independent living customer newsletter April 2023
pdf | 1072Kb
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Supported housing customer newsletter April 2023
pdf | 1085Kb
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In arrears customer newsletter April 2023
pdf | 979Kb
Community Newsletters
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Courtney's Community Newsletter November 2022
pdf | 1219Kb
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Jessica's Community Newsletter May 2023
pdf | 1345Kb
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Shannon's Community Newsletter April 2023
pdf | 1914Kb
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Siobhan's Community Newsletter April 2023
pdf | 2940Kb
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Haughton Green Summer Newsletter
pdf | 1354Kb
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Graham's Summer Newsletter
pdf | 334Kb
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Jessica's Newsletter October 2023
pdf | 1124Kb
Fire safety information
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Fire evacuation - Stay Put Policy
pdf | 299Kb
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Fire evacuation - Simultaneous Evacuation Policy
pdf | 401Kb
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Fire safety tips
pdf | 967Kb
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Fire door safety
pdf | 134Kb
What's on
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Citizens Advice Sessions Haughton Green
pdf | 185Kb
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Citizens Advice Sessions Sale West
pdf | 191Kb
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Willow Street Consultation
pdf | 380Kb
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Jurby Avenue Consultation
pdf | 285Kb
Corporate News
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Stakeholder Annual Report 2023
pdf | 2824Kb
Company information
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Sustainable Finance Framework
pdf | 3237Kb
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The DICE report - a baseline report into diversity, inclusion, cohesion and equalities in the sector
pdf | 1816Kb
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Statutory accounts 2022 - 23
pdf | 2116Kb
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Regulatory standards compliance self-assessment 2022
pdf | 402Kb
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Irwell Valley Homes Armed Forces Corporate Covenant
pdf | 255Kb
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Housing Ombudsman Service self assessment against Complaint Handling Code October 2022
pdf | 532Kb
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Irwell Valley Homes corporate plan 2022-2025
pdf | 1985Kb
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Building insurance certificate
pdf | 104Kb
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GMHP DICE Report2023 Final Lowresv2
pdf | 2531Kb
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The DICE Report Follow Up Research
pdf | 2531Kb
Company strategies
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Value for money strategy
pdf | 2619Kb
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Procurement strategy
pdf | 2665Kb
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Equality, Diversity and Inclusion strategy 2022-2025
pdf | 362Kb
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Corporate plan 2022-2025
pdf | 6635Kb
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Asset management strategy
pdf | 1081Kb
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Development strategy
pdf | 1118Kb
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Communities strategy
pdf | 1313Kb
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Customer strategy
pdf | 1244Kb
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People strategy
pdf | 625Kb
Company policies
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Service charge policy
pdf | 246Kb
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Legionella management policy
pdf | 116Kb
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Gas safety inspection and servicing policy
pdf | 120Kb
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Neighbourhood management policy
pdf | 162Kb
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Home move (allocations) policy
pdf | 112Kb
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Anti-social behaviour policy including hate crime
pdf | 107Kb
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Alterations and improvements policy
pdf | 143Kb
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Aids and adaptations policy
pdf | 103Kb
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Domestic abuse policy
pdf | 437Kb
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Damp and mould policy
pdf | 97Kb
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Repairs policy
pdf | 341Kb
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Rent policy
pdf | 256Kb
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Playground inspection policy
pdf | 68Kb
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Electrical systems testing policy
pdf | 144Kb
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Domestic abuse procedure
pdf | 355Kb
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Tenancy policy
pdf | 133Kb
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Asbestos procedure
pdf | 232Kb
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Complaints Policy Updated November 2023
pdf | 94Kb
The Healthy Home Handbook
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The Healthy Home Handbook - English
pdf | 934Kb
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The Healthy Home Handbook - Arabic
pdf | 2500Kb
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The Healthy Home Handbook - Bengali
pdf | 4807Kb
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The Healthy Home Handbook - Polish
pdf | 894Kb
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The Healthy Home Handbook - Punjabi
pdf | 3655Kb
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The Healthy Home Handbook - Romanian
pdf | 931Kb
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The Healthy Home Handbook - Urdu
pdf | 2747Kb
Colleague information
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Our behaviours
pdf | 320Kb