Our publications
Customer information
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Budget planner
pdf | 230Kb
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A guide to repairs for homeowners
pdf | 226Kb
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A guide to repairs for tenants
pdf | 258Kb
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How to report anti social behaviour
pdf | 227Kb
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'Dear neighbour' card - a way to approach a neighbour with an issue
pdf | 71Kb
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A guide to customer involvement opportunities with Irwell Valley Homes
pdf | 280Kb
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Moving home guide
pdf | 259Kb
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Leaseholder admin fees
pdf | 35Kb
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Identifying extreme racist beliefs
pdf | 532Kb
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Customer Annual Report 2023/2024
pdf | 2347Kb
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Filterless fan tenant information
pdf | 356Kb
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Tenancy termination form
doc | 52Kb
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UC migration Letter
pdf | 435Kb
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Garage Application Form
docx | 20Kb
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Filterless fan running costs
pdf | 396Kb
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Rubixx Add to your homepage
pdf | 702Kb
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Rubixx How To Guide
pdf | 931Kb
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Application for pet ownership
docx | 49Kb
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Irwell Valley Homes Welcome Pack
pdf | 2148Kb
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The good neighbour toolkit
pdf | 1680Kb
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Update From Atlas About Cleaning Service May 2025
pdf | 43Kb
Customer Newsletters
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General needs customer newsletter April 2023
pdf | 1394Kb
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Intermediate market rent customer newsletter April 2023
pdf | 1117Kb
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Independent living customer newsletter April 2023
pdf | 1072Kb
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Supported housing customer newsletter April 2023
pdf | 1085Kb
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In arrears customer newsletter April 2023
pdf | 979Kb
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In arrears customer newsletter January 2024
pdf | 1209Kb
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Independent living customer newsletter April 2024
pdf | 1655Kb
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General needs customer newsletter April 2024
pdf | 1589Kb
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Market Rent customer newsletter April 2024
pdf | 1403Kb
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In arrears customer newsletter July 2024
pdf | 1074Kb
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In arrears customer newsletter January 2025
pdf | 12998Kb
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IMR MR customer newsletter April 2025
pdf | 1050Kb
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Independent Living customer newsletter April 2025
pdf | 1728Kb
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Supported customer newsletter April 2025
pdf | 1738Kb
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General needs customer newsletter April 2025
pdf | 2104Kb
Community Newsletters
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Community Newsletter January 2024
pdf | 1066Kb
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Bury Newsletter Spring 2024
pdf | 1177Kb
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Haughton Green Newsletter Spring 2024
pdf | 1178Kb
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Trafford Newsletter Spring 2024
pdf | 1441Kb
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City South Newsletter Summer 2024
pdf | 953Kb
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City East Newsletter Summer 2024
pdf | 1348Kb
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Eccles Newsletter Summer 2024
pdf | 1408Kb
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Bolton Newsletter Summer 2024
pdf | 703Kb
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Haughton Green Community Newsletter Feb2025
pdf | 6681Kb
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Minutes Of Residents Render Meeting 04 02 25
pdf | 96Kb
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Residents Presentation February 2025 from BWP
pdf | 3933Kb
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Trafford Community Newsletter Feb2025
pdf | 4571Kb
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Bolton And Bury Community Newsletter March 2025
pdf | 5820Kb
Building and Fire safety information
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Fire evacuation - Stay Put Policy
pdf | 299Kb
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Fire evacuation - Simultaneous Evacuation Policy
pdf | 401Kb
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Fire safety tips
pdf | 967Kb
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Fire door safety
pdf | 134Kb
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Castleton Court Resident Engagement Strategy
pdf | 1363Kb
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Fitzgerald Court Resident Engagement Strategy
pdf | 1371Kb
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Magnolia Court Resident Engagement Strategy
pdf | 1375Kb
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Southey Court Resident Engagement Strategy
pdf | 1346Kb
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The Picture House Resident Engagement Strategy
pdf | 1409Kb
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Sprinker system explained
pdf | 409Kb
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Irwell Housing Association Limited Summary Of Cover
pdf | 526Kb
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Haughton Green high-rise render removal programme
pdf | 440Kb
What's on
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Citizens Advice Sessions Haughton Green
pdf | 185Kb
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Citizens Advice Sessions Sale West
pdf | 191Kb
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Willow Street Consultation
pdf | 380Kb
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Jurby Avenue Consultation
pdf | 285Kb
Corporate News
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Stakeholder Annual Report 2023
pdf | 2824Kb
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Stakeholder Newsletter January 2024
pdf | 4139Kb
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Stakeholder Newsletter March 2024
pdf | 1136Kb
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Stakeholder Newsletter May 2024
pdf | 1959Kb
Company information
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Sustainable Finance Framework
pdf | 3188Kb
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The DICE report - a baseline report into diversity, inclusion, cohesion and equalities in the sector
pdf | 1816Kb
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Statutory accounts 2023 - 24
pdf | 18840Kb
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Irwell Valley Homes Armed Forces Corporate Covenant
pdf | 255Kb
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Irwell Valley Homes corporate plan 2022-2025
pdf | 2054Kb
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Building insurance certificate
pdf | 540Kb
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GMHP DICE Report2023 Final Lowresv2
pdf | 2531Kb
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The DICE Report Follow Up Research
pdf | 2531Kb
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Transport House Peer Review
pdf | 209Kb
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Annual Complaints Performance 2023/24
pdf | 223Kb
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HOS Self Assessment June 2024
pdf | 545Kb
Company strategies
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Procurement strategy
pdf | 2665Kb
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Equality, Diversity and Inclusion strategy
pdf | 362Kb
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Corporate plan 2022-2025
pdf | 6635Kb
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Asset management strategy
pdf | 1081Kb
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Development strategy
pdf | 1118Kb
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Communities strategy
pdf | 1313Kb
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Customer strategy
pdf | 1244Kb
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People strategy
pdf | 625Kb
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Value for money strategy
pdf | 382Kb
Company policies
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Service charge policy
pdf | 246Kb
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Legionella management policy
pdf | 116Kb
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Gas safety inspection and servicing policy
pdf | 120Kb
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Neighbourhood Management Policy
pdf | 84Kb
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Home move (allocations) policy
pdf | 112Kb
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Anti-social behaviour policy including hate crime
pdf | 107Kb
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Alterations and improvements policy
pdf | 143Kb
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Aids and adaptations policy
pdf | 103Kb
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Playground inspection policy
pdf | 68Kb
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Electrical systems testing policy
pdf | 144Kb
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Domestic abuse procedure
pdf | 355Kb
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Tenancy policy
pdf | 133Kb
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Asbestos procedure
pdf | 232Kb
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Damp and mould policy
pdf | 161Kb
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Hoarding policy
pdf | 134Kb
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Rent to buy policy
pdf | 177Kb
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Voids policy
pdf | 251Kb
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Domestic abuse policy
pdf | 162Kb
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Pets policy
pdf | 217Kb
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Complaints Policy
pdf | 134Kb
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Digital Recordings policy
pdf | 167Kb
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Fire Safety Management policy
pdf | 273Kb
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ASB policy
pdf | 142Kb
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Compensation policy
pdf | 228Kb
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Managing Unacceptable Behaviour policy
pdf | 199Kb
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Decant policy
pdf | 167Kb
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Local Lettings Plan - Haughton Green
pdf | 56Kb
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Leasehold Management Policy 2024
pdf | 442Kb
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Income Management Policy
pdf | 320Kb
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Rent Policy 2025 26
pdf | 385Kb
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Home Repairs Policy
pdf | 365Kb
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Rockbank LLP
pdf | 104Kb
The Healthy Home Handbook
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The Healthy Home Handbook - English
pdf | 934Kb
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The Healthy Home Handbook - Arabic
pdf | 2500Kb
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The Healthy Home Handbook - Bengali
pdf | 4807Kb
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The Healthy Home Handbook - Polish
pdf | 894Kb
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The Healthy Home Handbook - Punjabi
pdf | 3655Kb
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The Healthy Home Handbook - Romanian
pdf | 931Kb
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The Healthy Home Handbook - Urdu
pdf | 2747Kb
Colleague information
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Our behaviours
pdf | 403Kb