To report a repair during normal working hours you can:

To report an emergency repair please call our 24 hour emergency service on 0300 561 1111.

An emergency repair is when there is a risk to your health or safety. This includes:

  • Burst pipes or leaks that cannot be contained or isolated.
  • Blocked and overflowing external drains.
  • External doors or windows that cannot be locked.
  • Total loss of power.
  • Unsafe electrics. Live or exposed electrical wiring and electrical fittings in contact with water.
  • Serious roof repairs and falling gutters, slates, or tiles.
  • A bath or shower out of use, where this is the only form of bathing available.
  • No water from any taps.
  • A house alarm continually sounding.
  • Complete loss of heating and hot water, with no alternative means available.
  • Gas leak or smell of gas within the property. You must also notify the National Grid (Emergency Gas Service Provider) on Freephone 0800 111 999.
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We want to make your home safe and get it back in good working order as quickly as possible, completing all emergency repairs within 24 hours.

Dario Leone - Head of Repairs and Estates Maintenance