Our Neighbourhood Officers work in the neighbourhoods we serve. They carry out regular neighbourhood inspections and will pick up any tenancy or neighbourhood issues. 

If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with any problems in partnership with other organisations and our dedicated Community Safety Team.

Please help us by reporting anything to us that you are concerned about in your neighbourhood – by emailing your Neighbourhood Officer below.

One of our Community Coordinators posing in front of the Irwell Valley Sign

Avery Santoro

My patch is Bolton. 

I look after homes and neighbourhoods in the following areas:

Central, Daubhill, Deane, Derby and Farnworth.

 

Click here to view your latest community newsletter

Email Avery
One of our Community Coordinators posing in front of the Irwell Valley Sign

Steve Cave

My patch is Bolton. 

I look after homes and neighbourhoods in the following areas:

Breightmet, Burnden, Central, Daubhill, Deane, Derby, Halliwell, Heaton, Horwich and Westhoughton.

I also look after homes in Swinton and Walkden in Salford.

 

Click here to view your latest community newsletter

Email Steve
Irwell Valley Homes Logo No White Background

Ieasha Prince

My patch is Bury, I look after the homes and neighbourhoods in the following areas:

Eastward, Radcliffe, Townside and Warthold.

Brierfield, Pendle and Bacup, Rossendale.

Email Ieasha
One of our Community Coordinators posing with a pen and notepad

Stephanie Jones

My patch is Salford.

I look after the homes and neighbourhoods in Eccles.

 

Click here to view your latest community newsletter

Email Stephanie
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Lisa Clark

I am the interim Neighbourhood Officer for City South. I look after the homes and neighbourhoods in the following areas:

  • Manchester (Ardwick, Chorlton, Fallowfield and Longsight)
  • Salford (Lower Broughton)
  • Stretford

Click here to view your latest community newsletter

Email Lisa
Irwell Valley Homes Logo No White Background

Helen Walsh

I am the interim Neighbourhood Officer for City East. I look after homes and neighbourhoods in the following areas:

  • Bury (Prestwich, Radcliffe and Whitefield)
  • Manchester (Blackley, Crumpsall Harpurhey)
  • Salford (Higher Broughton)

 

Email Helen
One of our Community Coordinators posing in front of the Irwell Valley Sign

Siobhan Newman

My patch is Tameside, I look after homes and neighbourhood in the following areas:

  • Droylsden
  • Dukinfield
  • Haughton Green. The Haughton Green homes include: Aylesbury Avenue, Bedford Walk, Boston Walk, Brecon Avenue, Caernarvon Way, Cardiff Walk, Carlisle Way, Chichester Way, , Denbigh Road, Dorchester Avenue, Durham Walk, Exeter Avenue, Hereford Walk, , Kendal Avenue, Lancaster Road, Leicester Avenue, Lewes Avenue, Lincoln Avenue, Maidstone Walk, Mancunian Road, Newcastle Walk, Norwich Avenue, Nottingham Way, Pembroke Way, Reading Walk, Shrewsbury Way, Taunton Walk, Trowbridge Road, Truro Walk, Wakefield Walk, Warwick Avenue, Welshpool Way, Winchester Avenue, and Worcester Avenue.

Click here to view your latest community newsletter

Email Siobhan
Postcode Search Team Listing6

Ryan Heywood

My patch is Haughton Green. I look after the homes and neighbourhoods in the following areas:

  • Tameside - covering the following homes: Adlington Way, Arley Way, Bamford Avenue, Baslow Road, Blyton Way, Bridges Way, Brook Walk, Burns Road, Bryon Road, Calver Walk, Campion Way, Castleton Court, Charlesworth Avenue, Chaucer Avenue, Chesterfield Way, Chisworth Walk, Constable Walk, Disley Walk, Dryden Way, Edale Avenue, Fitzgerald Court, Gasworth Way, Goldsmith Way, Haddon Way, Harewood Walk, Hathersage Way, Hayfield Walk, Heanor Avenue, Holker Way, Holmes Way, Hood Walk, Ilkeston Walk, Kipling Avenue, Lamb Walk, Laycock Way, Longfellow Walk, Mancunian Road, Marlowe Walk, Matlock Avenue, Mead Way, Moore Walk, Morton Terrace, Penshurst Walk, Pope Way, Ripley Way, Rossetti Walk, Rowarth Avenue, Shakespeare Avenue, Shelley Way, Shepherd Walk, Sheridan Way, Southey Court, Southey Walk, Swineburn Way, Sylvester Way, Tatton Road, Tennyson Avenue, Thorsby Way, Tideswell Way and Wordsworth Road) 

Click here to view your latest community newsletter

Email Ryan
One of our Community Coordinators posing in front of the Irwell Valley Sign

Jessica Hargreaves

I look after the homes and neighbourhoods in the following areas:

  • Flixton, Sale Moor, Stretford, Urmston.
  • Sale West – Aintree Avenue, Ascot Avenue, Chepstow Avenue, Goodwood Avenue, Kempton Avenue, Newbury Avenue and Thirsk Avenue, Ascot Avenue, Catterick Avenue, Chepstow Avenue, Epsom Avenue, Haydock Avenue, Hurst Avenue, Lingfield Avenue and Newmarket Close.
  • Bowden Vale.

Click here to view your latest community newsletter

Email Jessica
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Jon Minott

My patch is Sale and Heatherway, I look after homes and neighbourhoods in the following areas:

  • Manchester - Benchill and Newall Green.
  • Trafford - Heatherway, Stretford, Timperley and Epping Drive in Sale West.
Email Jon

Neighbourhood inspections

Help us to ensure your neighbourhood is a good place to live!

Every three months your Neighbourhood Officer carries out neighbourhood inspections to pick up any issues and hear from residents about any concerns they have, or any ideas to improve or enhance their neighbourhood.

We would love to welcome you along to the next one so we can hear your feedback on where you live. Find out when your Neighbourhood Officer is next doing an inspection here.

Neighbours

Accepting each other's lifestyles is important and can help people to get along.

We know that sometimes neighbours don’t get along and differing opinions or lifestyles can cause tensions. If this happens, we encourage you to talk to them first, if you feel it’s safe to do so. They might not realise their behaviour is causing a problem for you.

A man talking with a woman outside
  1. Do it when you feel calm. Being angry can cause more problems.
  2. Think through what you want to say and stick to it.
  3. Try to deal with the issue face to face and informally first.
  4. If speaking to them face to face isn't possible - try using one of our Dear Neighbour cards.
  5. Explain what the issue is and how it is affecting you.
  6. Listen to their response - they may have a good reason, or it might have been a one-off.
  7. Try to reach a solution you are both happy with.
  8. If anyone is getting angry – walk away.
  9. If the issue involves children, speak to their parents if you can, don’t approach them directly.
A woman hoovering her carpet

No home is totally soundproof, so everyone can expect to hear some noise from neighbours, but there are things we encourage you to do to help everyone get along.

  • Keep TVs and music to a reasonable level - especially in the summer when doors and windows are open.
  • If you're having a party, give your neighbours plenty of notice, so that they are prepared, and let them know when it is likely to finish.
  • Be respectful when leaving your home late at night or early in the morning.
  • Avoid doing noisy chores - like vacuuming or cutting the grass - late at night or early mornings if you can.
Irwell Valley Employee holding notes and a pen

If you are experiencing a problem with a neighbour that you’ve been unable to resolve between yourselves, we are here to help.

Contact your Neighbourhood Officer today who can help. 

As well as support from your Neighbourhood Officer, we offer a Neighbour Mediation Service. This helps to prevent an issue from escalating into a bigger problem.

This service provides an independent person who works with everyone involved in an informal and confidential environment to reach a solution. Your Neighbourhood Officer can arrange this, please contact them if you would benefit from this support.