Your Neighbourhood Housing Officers are your first point of contact for anything related to your tenancy or neighbourhood.

They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.

If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.

Please help us by reporting anything that you are concerned about in your neighbourhood to your Neighbourhood  Housing Officer by emailing them using the address below.

Lianne

Lianne Kay

I cover Bury, Prestwich, Whitefield, Nelson, Higher Blackley

Email Lianne
One of our Community Coordinators posing in front of the Irwell Valley Sign

Avery Santoro

I cover Bury - Radcliffe.

Email Avery
Louis

Louis Graham

I cover Bolton - Central, Daubhill, Derby and Farnworth

Email Louis
NEWNO Team Member2

Steve Cave

I cover Bolton - Breightmet, Burnden, Central, Daubhill, Deane, Derby, Halliwell, Heaton, Horwich and Westhoughton.

Email Steve
Team Member Callum

Your Rent Support Officer is Callum Payne

I can help with any rent queries you have and offer support if you’re struggling to make your payments.

If your circumstances change, please reach out to me as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.

I'll do it all with a friendly face and a non-judgemental ear.

You can get in touch with me via one of the ways listed here.

 

 

One of our team members posing in front of the Irwell Valley Sign

The Tenancy Sustainment Coach covering Bolton and Bury is Donna Davidge Neath

We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Donna can help.

To find out more about this service click here.

If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.

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Community drop-in events

Members of the Bolton and Bury area team host regular community drop-in events, in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. If you can't make a drop-in, you are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk. Bolton residents, When: The first Thursday every month Where: Harmony Youth Project, The Picture House, Unit 2, 101, Bolton, BL1 1QD Times: 10am - 1pm Next dates: Thursday 2nd July, Thursday 6th August Bury and Radcliffe When: The last Wednesday every month Where: Healthwatch Bury, Bolton Street. Times: 11am - 1pm Next dates: Wednesday 29th July, Wednesday 26th August

Neighbourhood Inspections

Our Neighbourhood Housing Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.

Afterwards, we'll let you know about any actions we're taking as a result of what we found.

Details of when our team will next be in your area are below. We always love customers to join us for these – please drop them an email or call 0300 561 1111 if you’d like to come along.

August / September

Louis' and Leanne's dates are TBC - we will update soon

Avery 22nd and 23rd August.

If you would like to join Avery or want more details about what time she will be in your area, please email avery.santoro@irwellvalley.co.uk 

 

Steve 19th and 20th August.

If you would like to join Steve or want more details about what time he will be in your area, please email steve.cave@irwellvalley.co.uk 

 

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October / November

Louis' and Leanne's dates are TBC - we will update soon

 

Avery 22nd and 23rd October.

If you would like to join Avery or want more details about what time she will be in your area, please email avery.santoro@irwellvalley.co.uk 

 

Steve 22nd and 23rd October.

If you would like to join Steve or want more details about what time he will be in your area, please email steve.cave@irwellvalley.co.uk 

 

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Tool Kit

Being a good neighbour

We want all our customers to feel safe, respected and proud of where they live. Everyone can play their part in creating a positive, respectful and peaceful community here in Bolton and Bury. Working with our Customer Communications Group, we have put together a Good Neighbour toolkit of advice and information to help with this.

Click here to find out more and to read the toolkit.

Working hard to deliver our Communities Strategy

Your Neighbourhood Officers and other members of your area team are working to deliver our Communities Strategy which you can read a summary of here or the full version here.

You can read about our latest progress against the action plan in our customer update here.

Your community news

Help and support to enable you to live well in your home and community

There are hundreds of organisations providing support across Greater Manchester - click here to access the Greater Manchester Helping Hands website which will help you find support near to you.

Find out more about support services delivered by our partners and other organisations working in Bolton here. 

Find out more about support services delivered by our partners and other organisations working in Bury here.