People struggle to keep to their tenancy agreement due to all sorts of reasons and everyone’s personal circumstances are different.

If you’re struggling, we will work with you to provide the right support to help you live well in your home.

Financial support

We can help you with

  • Accessing extra financial support
  • Budgeting, managing your finances and support with benefits
  • Practical support to source food, furniture and other items you may need to live well in your home.
  • Sharing advice about energy including tariffs and any energy debts you may have.
  • Supporting you to access employment, education, training and volunteering opportunities, to help you get on in life.
A woman sheltering her child

Keeping you safe

Working in partnership with other agencies, we will work with residents who are at risk of harm to make sure they are protected. If you, or someone you know is affected by neglect, harm, abuse or exploitation from others please get in touch using the form below or through any of the other ways here. Always call the police or other relevant emergency service if you are in danger.

  • IVH Listing TST

    Other support we can offer


    We can also help with:


    • Settling into your new home.
    • Support to access more specialist and intensive help if required.
    • Looking after your health and wellbeing.  
  • IVH Listing TST2

    To understand if you would benefit from our support, we consider:


    • Your experiences of living independently. 
    • Whether you’re employed and the length of any employment. 
    • Other support services you receive. 

How we can help 

Your Neighbourhood Officer will start by assessing your needs and working out what support may help you. They can provide practical support such as vouchers for food, furniture and support with energy bills. They can also sign post you to other support services who can provide specific help to meet your needs.

If your community coordinator feels you would benefit from more intensive support, you will then be given your own sustainment coach who will work with you to support you to manage your tenancy further. 

Our commitment to you

Tenancy sustainment coaches

Team Member 34

Michelle Shields

I'm the tenancy sustainment manager.

One of our Leasehold team members posing in front of the Irwell Valley Sign

Donna Davidge Neath

I'm a tenancy sustainment coach.


One of our Tenancy Sustainment Team members posing in front of the Soapworks

Kate Bardsley

I'm a tenancy sustainment coach.



Team Memberts

Tyler Regan

I'm a tenancy sustainment coach.


Get in touch

If you are struggling and need some support managing your tenancy, please get in touch. One of our team will then get back to you.

Contact us