If things break, we aim to fix them right first time.
Fixing small issues quickly can stop them becoming bigger problems, so please deal with them as soon as you spot them. We're also here 24/7 when you have an emergency.
We promise to play our part by carrying out repairs and maintenance that we are responsible for. Please play your part by looking after your home and carrying out repairs that you are responsible for. See who is responsible for what here and find out how to report a repair here.
If you have a disability, or additional needs which mean you need support carrying out repairs that you are responsible for, please contact us – we’re here to help.
Our commitment to you
We invest
Every year we invest around £9 million keeping homes safe and well maintained
Decent Homes Standard
100% of our homes meet Decent Homes Standard
Gas certificate
100% homes who need it have an up-to-date gas certificate
We always aim to meet our repairs target and schedule, but there may be times when we are required to change your appointment at short notice. Adverse weather conditions such as high winds, heavy rain, extreme heat, snow, ice, and flooding can affect our ability to safely access your property or carry out certain repairs.
During periods of adverse weather, the following types of work may be impacted:
- Roofing, guttering, and loft repairs.
- Repairs at height.
- External work like fencing, gates, paving, painting, rendering, and external lighting.
- Repairs to external windows and doors.
- Communal TV aerial repairs.
*Please note, this is not an exclusive list, and other work may be impacted.
Additionally, during very cold weather, frozen pipes and other weather-related issues may increase demand for repairs, which could also impact our ability to reach your property safely. To help you avoid issues during winter, please see our guidance on managing your heating in the winter and to stop frozen pipes, here.
Should we have to change your appointment at short notice, we will call you and look to arrange another appointment at a suitable time. If you cannot make an appointment and need to reschedule, please call us on 0300 561 1111, so we can rearrange your appointment to a more convenient time.
DIY repairs
Fixing small issues around your home will stop them becoming bigger problems. Here’s some easy-to-follow videos to help you take care of some common problems around your home. If you have a disability or additional needs which mean you need support carrying out repairs that you are responsible for, please contact us – we’re here to help.