Our plan to 2030 focuses on providing high-quality homes, delivering a good service, and supporting communities - making a positive difference for you and the place you live.

Sasha Deepwell leaning on a wall

The demand for what we do has never been higher. The need for safe, quality, affordable homes is at an all-time high, and our communities are counting on us to be there when they need us. Building on what matters is about focusing on what matters most to our customers and providing the services that help people to live well.

Sasha Deepwell, Chief Executive

Building on what matters

Our plan to 2030 is all about doing what matters most for our customers.

We have set ourselves three goals to achieve by 2020:

  • At least 85% of customers are satisfied with our overall service.
  • We’ve increased the number of homes we have by 5% by building more.
  • At least 95% of colleagues are proud to work here.

To help us achieve these goals we will be focused on delivering against three priorities:

To deliver quality homes and trusted services

  • We look after customers’ homes with care, making sure they are safe, well maintained and meet their needs.
  • We are here for customers when they need us, providing reliable, friendly services they can trust.
  • We build more affordable homes and invest in existing homes and neighbourhoods to create a positive local impact.

To provide good customer and colleague experience

  • Customers’ views directly shape our services and the decisions we make about how we work.
  • Customers come first, and we act fairly, promote wellbeing and champion inclusion so we can deliver the best experience for both customers and colleagues.
  • We foster a supportive culture that helps colleagues work effectively and use resources well, ensuring we deliver good value for customers.

To nurture strong sustainable communities

  • We work with communities and partners to nurture safe, decent neighbourhoods.
  • We make homes more energy efficient, build greener homes, and work with customers and colleagues to reduce our carbon footprint.
  • We help communities thrive by supporting employment, using local services, and helping customers build skills, ambition and confidence.

Delivering against our purpose for more than 50 years.

In 2023 Irwell Valley Homes celebrated its 50th birthday.

We were formed in May 1973 with a handful of homes in Salford and one mission – to enable people to live well in their homes and communities.

From these nine terrace homes, we have grown to serve more than 20,000 customers across Greater Manchester, remaining true to our social purpose and diversifying to offer new tenures and types – from supported housing and independent living to shared ownership and rent to buy opportunities.

Watch our film below sharing some of the highlights and memories of the last half a century from colleagues and customers past and present.