Making a difference to people’s lives is what motivates our colleagues each day. Our social purpose drives us forward, so we recruit for attitude and employ people who are passionate about making a difference, who can take responsibility and pride in their work, and who are committed to learning and growing in their role.

We trust colleagues to do their best, organise their work and stay connected. We offer agile working for many of our roles as we believe this helps us to provide better services for customers and gives colleagues the opportunity to do their best and achieve a good work-life balance. 

We want colleagues to enjoy their work and be happy here and offer a wide range of benefits to support this with our team of mental health first aiders, access to trained counsellors, plus our 24/7 employee assistance programme, which offers support on a wide range of issues, including mental health, legal issues, debt and much more.  

We work together across teams and share our skills and knowledge which gives everyone opportunities to learn and grow and explore career opportunities. By investing in personal development, we support people to achieve their potential. From formal qualifications, to mentoring and coaching – everyone has a plan that’s based around their ambitions and tailored to their learning style.