We have a strong social purpose and make it our mission to provide sustainable, good quality homes and services that help people live well.
It can be difficult for people to access housing they can afford in their local area, so we offer a range of tenures to help people into a home that’s right for them including homes for affordable rent, social rent, market rent and shared ownership.
Some people need a little extra support to live well, so we provide homes with specialist support for people with dementia, mental health issues, learning and physical disabilities, and those who have been made homeless or experienced domestic violence. We also have dedicated independent living schemes for older people to support them to live independently in their community.
Our plan for the future builds on what matters most to our customers:
- Delivering quality homes and trusted services
- Providing good customer and colleague experience and
- Nurturing strong sustainable communities.
Find out more and watch our film.
Low rent
Our rents are 41% less than market rent.
Homeless support
Last year we provided homes to 304 families and 165 people who were previously homeless.
Supporting independence
Through our supported housing and independent living schemes we helped 783 people to live independently last year
Customer involvement
Last year 1,644 customers gave us feedback which helped shape our services.
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Our homes
Improving homes and building more
Every year we invest in maintaining and improving homes and keeping them safe because everyone deserves a safe, secure, comfortable place to call home.
We are building more affordable homes of different types and tenures to help meet the growing demand. Plus more supported housing and eco homes to reduce carbon emissions.
In Trafford we are well under way with our multi-million-pound estate regeneration programme in Sale West our multimillion-pound estate regeneration programme. We are transforming the estate by building more affordable housing, improving existing homes and enhancing the environment and public realm with new roads, parking, walkways, cycle routes and environmental enhancements. Read more here.
Making a difference in the communities we serve
By working with the people in the communities we serve, we can improve the lives of those who live there. From hosting outreach services at our community centre, to serving up free kid’s meals in the school holidays at our community café, we make a difference in the communities we serve. Find out more here.
We have an active social investment strategy which is supported by a £2million charitable investment fund, the Irwell Valley Foundation. Every year we invest the dividends of the fund to help people with their personal development and wellbeing, as well as projects and initiatives that benefit the wider community. Find out more here.
We play to our strengths and work with partners across the public, voluntary and charitable sectors to help us achieve more.
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Our Value and Behaviours
Our values are at the centre of who we are as an organisation – highlighting what we stand for and shaping how we work with our customers, colleagues and partners.
We worked with colleagues from across Irwell Valley Homes to develop these values and the accompanying behaviours which highlight how we put them into action.
We are:
Inclusive
We ensure everyone feels respected, heard and supported, regardless of background or circumstance.
Our services are designed to remove barriers and reflect the diverse communities we serve.
Innovative
We embrace new ideas and smarter ways of working to improve homes and services.
Innovation helps us respond to changing needs and deliver better outcomes for our customers.
Honest
We are open, transparent and clear in everything we do.
By communicating honestly, we build trust and strong relationships with our customers and partners.
Caring
We put people at the centre of the decisions we make.
Our approach is caring and compassionate, recognising the impact we have on people’s lives.
Supporting this is the belief that how we do things is just as important as what we achieve.
That’s why our behaviours are focused on delivering the best experiences for others and working in a way we can all be proud of.
Our behaviours are:
We take responsibility
We listen with empathy and without bias. Being open and honest, and doing what we say we will. And we achieve a balance between acting consistently and finding new and better ways of doing things.
We take pride
We always do our best. We are polite, approachable and friendly. We turn up on time with everything we need to do the job.
We make a difference
We aim to make a positive impact on people’s lives and celebrate success, however big or small. We are positive and enthusiastic.
We learn and grow
We empower and encourage each other, sharing our knowledge and skills for everyone’s benefit, responding positively to change and learning to improve.