Your Neighbourhood Housing Officers are your first point of contact for anything related to your tenancy or neighbourhood.

They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.

If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.

Please help us by reporting anything that you are concerned about in your neighbourhood to your Neighbourhood Housing Officer using the email address below.

Julianna

Juliana Egbu

I cover South Manchester, Old Trafford, Lower Broughton, Charlestown

Email Juliana
Kenny (1)

Kenrick Hunte

I cover Eccles, Seedley, Walkden and Swinton. 

Email Kenrick
NEWNO Team Member Jon

Jon Minott

I cover North Manchester & Higher Broughton

Email Jon
NEWTSM Team Member

Your Rent Support Officer is Gemma Daly

I can help with any rent queries you have and offer support if you’re struggling to make your payments.

If your circumstances change, please reach out to as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.

I'll do it all with a friendly face and a non-judgemental ear.

You can get in touch via one of the ways listed here.

 

 

NEWSOPH Team Member

The Tenancy Sustainment Coach covering Salford and Manchester is Sophie O'Donoghue

We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Sophie can help.

To find out more about this service click here.

If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.

Two Irwell Valley Employees with an ipad

Community drop-in events

Members of the Salford and Manchester area team host regular community drop-in events in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. No need to make an appointment, just drop by. If you can't make the drop-ins, you are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk. Here are the drop-ins that take place in or near your area. You are welcome to attend any drop-in that works for you. Salford - Roman Court When: The last Thursday every month Where: Roman Court, Camp Street, Camponia Gardens, Salford, M7 1LH Times: 1pm - 3pm Next dates: Thursday 30th July, Thursday 27th August Salford - Rydal House When: Every second month Where: Rydal House, Sandwich Street, Walkden, Salford, M28 3DE Time: 1PM Next dates: 8 July, 2 September Sale West When: Every Thursday Where: Sale West Community Centre Newbury Avenue, M33 4QW Times: 10am - 12pm Tameside When: The last Thursday every month Where: Oasis Community Resource Centre in Tatton Road, Haughton Green Times: 11:30am - 2:30pm. Next dates: Thursday 30th July, Thursday 27th August

Neighbourhood Inspections

Our Neighbourhood Housing Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.

Afterwards, we'll let you know about any actions we're taking as a result of what we found.

Details of when our team will next be in your area are below. We always love customers to join us for these – please drop them an email or call 0300 561 1111 if you’d like to come along.

July - September

Juliana's dates are TBC - we will update soon.

Jon 15th, 17th and 21st September.

If you would like to join Jon or want more details about what time he will be on your street, please email jon.minott@irwellvalley.co.uk 


Kenrick 27th August

If you would like to join Kenrick or want more details about what time he will be on your street, please email kenrick.hunte@irwellvalley.co.uk 
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October - December

Juliana's dates are TBC - we will update soon.

Jon 12th November.

If you would like to join Jon or want more details about what time he will be on your street, please email jon.minott@irwellvalley.co.uk 


Kenrick 1st, 3rd and 8th December.

If you would like to join Kenrick or want more details about what time he will be on your street, please email kenrick.hunte@irwellvalley.co.uk 
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Tool Kit

Being a good neighbour

We want all our customers to feel safe, respected and proud of where they live. Everyone can play their part in creating a positive, respectful and peaceful community here in Manchester. Working with our Customer Communications Group, we have put together a Good Neighbour toolkit of advice and information to help with this.

Click here to find out more and to read the toolkit.

Working hard to deliver our Communities Strategy

Your Neighbourhood Housing Officers and other members of your area team are working to deliver our Communities Strategy which you can read a summary of here or the full version here.

You can read about our latest progress against the action plan in our customer update here.

Your community news

Help and support to enable you to live well in your home and community

There are hundreds of organisations providing support across Greater Manchester - click here to access the Greater Manchester Helping Hands website which will help you find support near to you.

Find out more about support services delivered by our partners and other organisations working in Salford here.  

Find out more about support services delivered by our partners and other organisations working in Manchester here.