Your Neighbourhood Officers are your first point of contact for anything related to your tenancy or neighbourhood.
They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.
If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.
Please help us by reporting anything that you are concerned about in your neighbourhood to your Neighbourhood Officer using the email address below.
Jessica Hargreaves
I cover Ardwick, Fallowfield, Rusholme, Old Trafford, Stretford and Chorlton.
Lianne Kay
I cover Manchester - Blackley and Crumpsall - and Salford - Higher Broughton and Lower Broughton.
Your Rent Support Officer is Gemma Daly
I can help with any rent queries you have and offer support if you’re struggling to make your payments.
If your circumstances change, please reach out to as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.
I'll do it all with a friendly face and a non-judgemental ear.
You can get in touch via one of the ways listed here.
The Tenancy Sustainment Coach covering Salford and Manchester is Sophie O'Donoghue
We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Sophie can help.
To find out more about this service click here.
If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.
Community drop-in events
Members of the Salford and Manchester area team host regular community drop-in events in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. Jess' drop-in These usually take place on the last Thursday of the month between 10am and 1pm at Alderfield House, Alderfield Road, Chorlton, M21 9HJ. However, please note that the next meeting will be taking place on Wednesday 30th April between 11am and 2pm. Salford drop-in Taking place on the last Thursday of the month between 10am and 1pm at Roman Court, Camponia Gardens, Camp Street, Salford, M7 1LH. Next one on Thursday 24th April.
Neighbourhood Inspections
Our Neighbourhood Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.
Afterwards, we'll let you know about any actions we're taking as a result of what we found.
Details of when our team will next be in your area are below. We always love customers to join us for these – please drop them an email or call 0300 561 1111 if you’d like to come along.
Lianne:
January 6th 9am-3pm starting from Rishton Lane.
January 8th 9am-3pm starting from Deane Road.
Jess:
January 13th 9am-4:30pm starting from Thornton Road.
January 15th 11:30am-4:30pm starting from Fontwell Close.
Sasha:
January 13th 9am-4pm starting from Rock Bank.
January 15th 1pm-5pm starting from Albert Park Road.
Sasha:
April 14th 9am-4pm starting from Rock Bank
April 16th 1pm-5pm starting from Albert Park Road.
Lianne:
April 7th - 9am-4pm starting from Rishton Lane.
April 8th - 9am-4pm starting from Dean Road.
Jess:
May 7th 11:00am - 4:30pm starting from Fontwell Close.
May 8th 11:00am - 1:30pm starting from Thornton Road.
Jess:
July 23rd 11:00am -2:00pm starting from Thornton Road.
July 22nd 11:00am - 4:00pm starting from Fontwell Close.
Sasha:
July 14th 9am-4pm starting from Rock Bank.
July 16th 1pm-5pm starting from Albert Park Road.
Lianne:
July 7th - 9am-4pm starting from Rishton Lane.
July 8th - 9am-4pm starting from Deane Road.
Jess:
October 14th 9am-4:30pm starting from Thornton Road.
October 16th 11:30am-4:30pm starting from Fontwell Close.
Sasha:
October 13th 9am-4pm starting from Rock Bank.
October 15th 1pm-5pm starting from Albert Park Road.
Lianne:
October 7th - 9am-4pm starting from Rishton Lane.
October 8th - 9am-4pm starting from Deane Road.
Your community news
Look out for your latest community newsletter from your Neighbourhood Officer in January. In the meantime. you can check out our latest news here.