Tenancy support

People struggle to keep to their tenancy agreement due to all sorts of reasons and everyone’s personal circumstances are different.

If you’re struggling, we will work with you to provide the right support to help you live well in your home.

Financial support

We can help you with

Accessing extra financial support
Budgeting, managing your finances and support with benefits
Practical support to source food, furniture and other items you may need to live well in your home.
Sharing advice about energy including tariffs and any energy debts you may have.
Supporting you to access employment, education, training and volunteering opportunities, to help you get on in life.

Keeping you safe

Working in partnership with other agencies, we will work with residents who are at risk of harm to make sure they are protected. If you, or someone you know is affected by neglect, harm, abuse or exploitation from others please get in touch using the form below or through any of the other ways here. Always call the police or other relevant emergency service if you are in danger.

Other support agencies who can help if you're affected by abuse.

Other support we can offer
We can also help with:

Settling into your new home.

Support to access more specialist and intensive help if required.

Looking after your health and wellbeing.
To understand if you would benefit from our support, we consider:
Your experiences of living independently.

Whether you’re employed and the length of any employment.

Other support services you receive.

How we can help

Your Housing Officer will start by assessing your needs and working out what support may help you. They can provide practical support such as vouchers for food, furniture and support with energy bills. They can also sign post you to other support services who can provide specific help to meet your needs.

If your Housing Officer feels you would benefit from more intensive support, you will then be given your own sustainment coach who will work with you to support you to manage your tenancy further.

Our Inclusive Services Policy

At Irwell Valley Homes we make it our mission to enable people to live well in their homes and communities.

By recognising everyone’s differences and understanding the impact of inequalities, we can provide homes and services that are tailored to help everyone live well.

Our Inclusive Services Policy explains how we identify when someone may need extra help, and how we adjust our services so they can access and use them fairly.

Our aim is to provide services that work for people as individuals, not to treat everyone the same, when their needs are different.

If you would like to let us know about how we can adjust our services to best meet your needs please contact us here.

You can view our Inclusive Services Policy here.

Our commitment to you

We will support new and existing customers and tailor that support to your individual needs

To help us with this, please tell us when you are struggling or finding it difficult to manage your tenancy or household. You can refer yourself, a family member, friend, or a neighbour living in one of our homes, with their consent, by contacting us in the best way for you or filling out our Tenancy Support contact form by clicking below.

Fill out the form
We will provide a reliable and consistent support and coaching service.

We can get the best results if you engage and follow any advice and actions suggested by your Tenancy Sustainment Coach and any partner agencies involved.
We will work with you and your family to agree areas you wish to make a difference to, working with external partners for additional support if required.

Help us with this by being honest about your circumstances and sharing with us what you want to work on.
We will support you to tackle any barriers and deal with any prejudice around your personal circumstances you may have experienced.

Support us with this by being yourself and telling us about any barriers you’ve faced in accessing services previously.
We will be an advocate for you and challenge any service decisions where we feel the right outcome has not been achieved, based on your circumstances and information you provided.

Help us with this by telling us of any changes in your circumstances.
We will be open and honest with you at all times, explaining what we can and can’t do. When we don’t have the solution, we will refer you to a partner who does.

Help us with this by being equally open and honest with us.

Tenancy sustainment coaches

Michelle Benbow

I'm the tenancy sustainment manager.

Tyler Regan

I'm a tenancy sustainment coach.

Chimwemwe Ngondoma

I'm a tenancy sustainment coach.

Sophie O'Donoghue

I'm a tenancy sustainment coach

Get in touch

If you are struggling and need some support managing your tenancy, please get in touch. One of our team will then get back to you.

Tenancy support

People struggle to keep to their tenancy agreement due to all sorts of reasons and everyone’s personal circumstances are different.

Keeping you safe

Other support we can offer

To understand if you would benefit from our support, we consider:

How we can help

Our Inclusive Services Policy

Our commitment to you

We will support new and existing customers and tailor that support to your individual needs

We will provide a reliable and consistent support and coaching service.

We will work with you and your family to agree areas you wish to make a difference to, working with external partners for additional support if required.

We will support you to tackle any barriers and deal with any prejudice around your personal circumstances you may have experienced.

We will be an advocate for you and challenge any service decisions where we feel the right outcome has not been achieved, based on your circumstances and information you provided.

We will be open and honest with you at all times, explaining what we can and can’t do. When we don’t have the solution, we will refer you to a partner who does.