We’re working on a new online customer portal offering the ability to manage your home and tenancy at the click of a button.
From raising a repair and viewing your rent account, to live chatting with our Customer Service and Support Team and accessing all the communications we send you from one handy online space, the new portal will make it quicker and easier to contact us and access information you need.
The portal will replace our Irwell Valley Homes app which will close once the portal goes live. The portal offers the same features and functionality as the current app, along with additional features and enhancements – including the ability to add a video clip, for example to show us a repair you need.
Customers who use the app now and anyone who has given us their email address will be given a log in and sent instructions of how to use it.
If you would like to give us your email address or change the email address we use for you, please fill out the form here.
If you would prefer not to be signed up to the portal, please get in touch to tell us and we will update your preferences on our database.
Last week we tested the portal with customers and we’re working hard to incorporate their feedback ahead of it going live in early autumn.