If you're already registered with an account, you can log in as usual and check out the new look.
If you've never used it before, you should have received an email inviting you to join up.
The email will come from noreply@rubixx.co.uk and the subject line is “You've been invited to Irwell Valley Homes's online portal."
Here’s some more information
The online portal is an easy way to manage your home and tenancy online. When you are logged in you can:
- Book and track repairs
- Check and pay your rent
- Access information about your home and tenancy
- Contact us about your neighbourhood
- Report anti-social behaviour
All you need to do is click the link in the email and set up your account using the temporary password provided. Once you are logged in, you will be able to change this to a password of your choice. You'll also need a code sent to the mobile phone number we have on file for you - this is an important way to keep your account information secure.
Once you have done that, you are good to go and will be able to use your portal account whenever you need to book repairs, make an enquiry, check your rent and more!
If your email hasn't arrived (and isn't in your junk mail!), please get in touch with us by emailing contact@irwellvalley.co.uk or calling. 0300 561 1111.
If you're one of our customers from an independent living scheme, your invitation will follow soon - we just finalising some of the unique features for people who live in this type of scheme. We'll email and text you to let you know when it's coming.