If you’re celebrating this December, we hope you have a wonderful time.
Our offices will close at 4pm on Thursday 22nd December and will reopen at 8am on Tuesday 3rd January 2023.
If you need to report emergency repairs or anti-social behaviour over the festive break, we’re still here for you – you can call our emergency line on 0300 561 1111.
An emergency repair is when there is a risk to your health or safety. This includes:
- Burst pipes or leaks that cannot be contained or isolated.
- Blocked and overflowing external drains.
- External doors or windows that cannot be locked.
- Total loss of power.
- Unsafe electrics. Live or exposed electrical wiring and electrical fittings in contact with water.
- Serious roof repairs and falling gutters, slates, or tiles.
- A bath or shower out of use, where this is the only form of bathing available.
- No water from any taps.
- A house alarm continually sounding.
- Complete loss of heating and hot water, with no alternative means available.
- Gas leak or smell of gas within the property. You must also notify the National Grid (Emergency Gas Service Provider) on Freephone 0800 111 999.