Autumn arrived in Greater Manchester this week, with temperatures falling and the evenings beginning to draw in.
If you’ve not used your heating system yet since the spring, it’s a good idea to turn it on and test everything is working as it should do.
There’s some helpful videos on our website here containing information about how to fix some common problems and also get the most out of your system.
If there’s a problem you need our help with, please contact us. Between 8am and 6pm Monday to Thursday and 8am and 5pm on Friday you can:
Live chat with us on our website www.irwellvalley.co.uk
Send us a direct message on social media @IrwellValleyHomes.
Call us on 0300 561 1111.
For any issues outside of these times please contact our out of hours line by calling 0300 561 1111.
Support with heating bills this winter
Warm Homes Discount
Check with your energy supplier to see if you are eligible for the Warm Homes Discount. This is a one-off £150 discount from the Government to help people living on a low income or pension over the winter months.
You can get the discount if you have pre-pay or pay-as-you-go meters too and it does not affect your winter fuel payment or cold weather payment.
Cold Weather Payment
You may be eligible for Cold Weather Payments if you receive certain benefits. You will receive a payment if the average temperature in your area is recorded or forecast to be 0 degrees celsius or below over 7 consecutive days.
You could get £25 for each 7-day period of very cold weather between 1st November and 31st March. Check if your eligible and find out how to claim here.
Winter Fuel Payment
If you were born on or before 26th September 1957 you could get between £250 and £600 to help you pay your heating bills during the winter months, through the Winter Fuel Payment.
If you are eligible, payments should be made automatically. If you do not receive your payment, call 0800 731 0160. Find out more here.
Support in your area
Greater Manchester Combined Authority’s Helping Hands web pages contain information about various support available to help with the high cost of living.