Dale Cain, Housing Officer
Sale West - Chepstow, Thirsk and Ascot Avenues.
We have recently expanded our Neighbourhoods Team. Each Housing Officer is now looking after a smaller area, giving us more time to deliver the best possible service for our customers.
If we haven’t met before, I’m Dale and I’m the Housing Officer for Sale West - Chepstow, Thirsk and Ascot Avenues. I’m your first point of contact for anything related to your tenancy or neighbourhood, so please do get in touch if you need any support.
Weekly drop-ins
We hold weekly drop-ins where you can raise any issues, ask questions and share ideas about improvements we could make.
When: Every Thursday
Where: Sale West Community Centre Newbury Avenue, M33 4QW
Times: 10am - 12pm
You can check the dates for upcoming drop-ins on our website or our social media.
Can't make it?
If you can’t attend a drop-in, I am still here to support. You are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk .
Fed up with fly-tipping? We're taking action
We know that fly-tipping can have a big impact on how you feel about your neighbourhood.
That's why we're taking action – and we need your help too.
What we're doing
We regularly issue tenancy warnings for fly-tipping and have also introduced a new re-charge policy to help us recover the cost of clearing dumped rubbish.
Under the new policy, where we can identify the person responsible, we'll charge them for the cost of clearing it up. This also applies when tenants leave behind rubbish or unwanted furniture when moving out of their home.
How you can help
If you see fly-tipping, please report it. If you know who is responsible, any information or evidence you can provide will help us investigate and take action.
You can report fly-tipping:
- On our website here
- Call: 0300 561 1111
- Email: contact@irwellvalley.co.uk
By working together, we can help keep our neighbourhoods clean, safe and welcoming.
Tailoring our services to you
Thank you to everyone who completed our survey letting us know about any needs you might have which affect how we communicate with you or provide services in your home.
Examples could include allowing extra time for you to answer the door when we visit, arranging appointments for the morning or afternoon only or providing a magnifier for you to use to increase the font size on the printed communications we send to you. Letting us know about any electrical equipment you rely on to be able to manage a health condition or disability also helps us to manage and prioritise the service we provide for you.
We’ve recorded the details securely on our system and if we need any further information we’ll give you a call to chat through.
Don’t worry if you missed it – you can contact us at any time to update us about your circumstances, including any adjustments that might only be temporary, for example an injury that might affect your mobility for a certain time.
Customer Connect Day
Last week was our annual Customer Connect event, when colleagues from across Irwell Valley Homes swapped their day jobs to make a difference out in our communities across Greater Manchester. From gardening projects, litter picks and community clean-ups to painting, planting and volunteering at local food banks and community groups, teams rolled up their sleeves over three days to help improve local spaces and support valued community projects. Colleagues also spent time with customers at coffee mornings and community events, listening to feedback and building relationships. We got busy weeding and planting at Heaton Court and tending to communal gardens at Mersey Court. We also did a litter-pick across Broomwood Estate in Timperley and volunteered at Our Sale West’s Food Share day. Thank you to everyone who made us feel so welcome.
We're here to support you
Remember, we’re here to support you.
If you need help or have any concerns, please do get in touch with us at contact@irwellvalley.co.uk or by calling 0300 561 1111.