Contact us at any time to suit you through our online service!
Our customer portal is a one-stop-shop for managing your home and tenancy – from raising repairs and paying your rent, to keeping track of the information we send to you and contacting our team. It's designed to make managing your home and tenancy easier and more convenient for you.
If you’re already signed up, click here to log-in.
If you don’t yet have a log-in, please complete the form below to request one.
We will send your log-in details on email - this may take up to 5 days but is usually quicker.
We have worked with a company called Rubixx on the portal, and this is why the email will come from them. Please check your junk mail or spam folder if you don't see it in your inbox.
The email will contain a temporary password for you to use the first time you log in and a button to click to take you to the log-in page. The first time you log in - and every 90 days thereafter - you'll also need a code sent to the mobile phone number you provide below.
To find out more about how the portal works and the different things it can help you with, click here to read our handy how-to guide or watch the how-to below.
When logged into the portal, customers can:
- Report a non-emergency repair, including photos or video to illustrate the problem… and keep track of when appointments are booked in.
- View your rent account and any repayment agreements you might be on.
- Report anti-social behaviour.
- Let us know about any special requirements you or a member of your household has and tell us if any of your circumstances have changed.
- Access information we send and important documents about your home and tenancy.
- Read the latest news from Irwell Valley Homes.
- And much more!
If you have any problems logging in to the portal, live chat with us here on our website; send us a message on social media @IrwellValleyHomes or call us on 0300 561 1111.