We have a strong social purpose and make it our mission to enable people to live well in their home and community.

We do this by providing safe, good quality homes and services, making a difference in the communities we serve, providing more affordable homes, and supporting colleagues to enjoy work, learn and grow. For 50 years we have delivered against our purpose - growing and evolving whilst remaining true to our roots.

It can be difficult for people to access housing they can afford in their local area, so we offer a range of tenures to help people into a home that’s right for them including homes for affordable rent, social rent, market rent and shared ownership.

Some people need a little extra support to live well, so we provide homes with specialist support for people with dementia, mental health issues, learning and physical disabilities, and those who have been made homeless or experienced domestic violence. We also have dedicated independent living schemes for older people to support them to live independently in their community.

Low rent

59 %

Our rents are 59% less than market rent.

Homeless support

360

Last year we provided homes to 360 families and 139 people who were previously homeless.

Supporting independence

852

Through our supported housing we helped 852 people to live independently last year

Customer involvement

5339

Last year 5,339 customers gave us feedback which has shaped our services.

In 2023 Irwell Valley Homes celebrated its 50th birthday.

We were formed in May 1973 with a handful of homes in Salford and one mission – to enable people to live well in their homes and communities.

From these nine terrace homes, we have grown to serve more than 20,000 customers across Greater Manchester, remaining true to our social purpose and diversifying to offer new tenures and types – from supported housing and independent living to shared ownership and rent to buy opportunities.

Watch our film below sharing some of the highlights and memories of the last half a century from colleagues and customers past and present.

 

  • Irwell Valley Employee drilling the hinges of the door

    Our homes

    Improving homes and building more

    Every year we invest around £9 million maintaining home and keeping them safe, and £7 million on home improvements.

     

    Everyone deserves a safe, secure, comfortable place to call home. We are building more affordable homes of different types and tenures to help meet the growing demand. Plus more supported housing and eco homes to reduce carbon emissions.  

     

    We have invested over 33.8 million building 235 new affordable homes over the last three years and plan to invest a further £176 million in delivering 1,110 new homes over the next five years. 

     

    In Trafford we are well under way with our multi-million-pound estate regeneration programme in Sale West our multimillion-pound estate regeneration programme. We are transforming the estate by building more affordable housing, improving existing homes and enhancing the environment and public realm with new roads, parking, walkways, cycle routes and environmental enhancements. Read more here. 

     

    • We’ve built 200 new affordable homes since 2019.  
    • We’re building 1,100 more affordable homes over the next five years.  

Making a difference in the communities we serve

By working with the people in the communities we serve, we can improve the lives of those who live there. From hosting outreach services at our community centre, to serving up free kid’s meals in the school holidays at our community café, we make a difference in the communities we serve. 

We have an active social investment strategy which is supported by a £2million charitable investment fund, the Irwell Valley Foundation. Every year we invest around £100,000 of dividends to help people with their personal development and wellbeing, as well as projects and initiatives that benefit the wider community. See the difference it makes here. 

We play to our strengths and work with partners across the public, voluntary and charitable sectors to help us achieve more. Partnerships like Athena which is helping to deliver training and employment across Greater Manchester to reduce inequality and poverty.  

All our colleagues are given two days every year to support charities and organisations within the communities we serve, helping them play an active role and helping us to make a difference. 

 

  • Colleague Behaviour Ideas Merchandise

    Our Value and Behaviours

    Our values are at the centre of who we are as an organisation – highlighting what we stand for and shaping how we work with our customers, colleagues and partners.

    We worked with colleagues from across Irwell Valley Homes to develop these values and the accompanying behaviours which highlight how we put them into action.

We are:

Inclusive

We ensure everyone feels respected, heard and supported, regardless of background or circumstance.
Our services are designed to remove barriers and reflect the diverse communities we serve.

Innovative

We embrace new ideas and smarter ways of working to improve homes and services.
Innovation helps us respond to changing needs and deliver better outcomes for our customers.

Honest

We are open, transparent and clear in everything we do.
By communicating honestly, we build trust and strong relationships with our customers and partners.

Caring

We put people at the centre of the decisions we make.
Our approach is caring and compassionate, recognising the impact we have on people’s lives.

 

Supporting this is the belief that how we do things is just as important as what we achieve.

That’s why our behaviours are focused on delivering the best experiences for others and working in a way we can all be proud of.

Our behaviours are:

We take responsibility

We listen with empathy and without bias. Being open and honest, and doing what we say we will. And we achieve a balance between acting consistently and finding new and better ways of doing things.

We take pride

We always do our best. We are polite, approachable and friendly. We turn up on time with everything we need to do the job.

We make a difference

We aim to make a positive impact on people’s lives and celebrate success, however big or small. We are positive and enthusiastic.

We learn and grow

We empower and encourage each other, sharing our knowledge and skills for everyone’s benefit, responding positively to change and learning to improve.