We are committed to providing our customers with a safe and healthy home.
From today, this includes how we meet new legislation to ensure hazards are dealt with quickly and effectively.
Read below what this means for you.
What is Awaab's Law and what does it mean?
Awaab’s Law is named after two-year-old Awaab Ishak who tragically died after being exposed to mould in his home. His family had reported the problems many times but the issues continued.
Awaab's Law sets out clear timescales for landlords to deal with damp and mould when it is reported by customers.
The law will enforce landlords to act quickly when a home is found to be unsafe or potentially harmful to someone’s health.
From Monday 27th October, Awaab’s Law covers damp and mould, but it will later be extended to cover other hazards – we’ll keep you updated as this comes in.
We’ve worked with our Resident Scrutiny Panel, Customer Communications Group, as well as customers who have recently experienced damp and mould, to develop our approach to dealing with this and ensure the process is one that best supports our customers.
What does this mean for you?
You will still need to report any incidents of damp and mould in the same way as before.
This can be done by completing the form on our website here.
Please help us to help you by being at home for appointments so we can get things sorted as quickly as possible.
Update your personal details so we can meet your needs
Some people need us to do things differently when we provide services to them.
This is particularly important when dealing with hazards such as damp and mould - for example, if you have young children, or people with certain health conditions in the home, or if you need us to communicate in a certain way.
Please update your personal information using our online portal – visit our website to log in or sign up – alternatively call us on 0300 561 1111, or email contact@irwellvalley.co.uk.