If you have an emergency repair or need to report emergency anti-social behaviour over the Christmas break, please call our out-of-hours line on 0300 561 1111. This phoneline is staffed 24 hours a day.
Please don’t email the contact@irwellvalley.co.uk email address or message us through live chat or on social media as these won’t be picked up until our offices open again on the 2nd January.
For more information about reporting anti-social behaviour click here.
If you are deaf or hard of hearing and unable to call us on the phone, please email homes.team@irwellvalley.co.uk with full details of the issue. This will be picked up by Mango, the company who manage our customer service out-of-hours.
Keep a clear rent account for the chance to win £500!
Get your nominations in for our Heart of the Community awards!
There are just a few weeks to go to make your nominations in our first ever Heart of the Community awards. The deadline for nominations is Thursday 16th January. Click here to read more about the different categories and to submit your entry.
Receive what you’re entitled to in 2025!
Start 2025 off the right way by making sure you’re receiving all the benefits and financial support you’re entitled to. Use our easy-to-use benefits calculator today – it takes just 10 minutes and could find benefits, grants and other support you or your family may be entitled to.
Click here to check today.