We’ve committed to 10 guiding principles co-produced with customers.
We’re proud to pledge our support to a set of guiding principles about how we can tailor our homes and services to better meet customers’ needs.
The principles have been produced following a Greater Manchester Housing Providers (GMHP) focus group which welcomed customers from across the region.
We were delighted that two of our customers, Christie and Margaret, were able to attend and represent us on the day.
Structured around real-life scenarios which highlighted the importance of taking steps to recognise personal circumstances, the session gathered insight and lived experience about how housing providers can do better in this area.
The findings have produced a set of guiding principles for organisations to work with as they move forward with their own plans, policies and systems.
Recommendations include recognising the importance of communication at every stage; investing in the correct systems and training; and developing a company culture where reasonable adjustments are every colleague’s business.
You can read the full set of principles here.
Greater Manchester Housing Providers (GMHP) focus group.
Greater Manchester Housing Providers (GMHP) focus group.
Greater Manchester Housing Providers (GMHP) focus group.
As housing providers we must meet the needs of our customers. We recognise that these needs are diverse and are becoming increasingly complex and we need to ensure our homes and services are tailored accordingly. “Gathering customer feedback around this was vital and a regional group welcoming people from different communities and organisations gave the opportunity to gather a wider breadth of opinion and experience. “This was the first event of its kind we have organised, and it was a great success. The principles which have been produced from the session will help to give focus and direction to members as they grow their work in this area. We’d like to say a huge thank you to everyone involved.