Keeda Mills, Housing Officer
Haughton Green, including the three high-rise apartment blocks, Wordsworth, Edale and Byron
Dear Customers,
Please see your autumn newsletter for Haughton Green, Wordsworth, Edale and Byron.
Abandoned vehicles
There have recently been a number of vehicles abandoned on Irwell Valley Homes property. We are working hard to establish who they belong to and are following the correct procedures to have these removed. As a reminder, if your vehicle is untaxed and you are not using it on a public road, it must be declared as SORN. Untaxed vehicles that are not correctly declared will be subject to removal in line with the relevant procedures.
Flytipping
I would also like to highlight the ongoing issue of fly-tipping on the estate, particularly around the high-rise buildings. We're using CCTV to identify the people responsible where possible and have introduced a new policy to charge them the cost of clearing it.
Please remember that each block has a skip provided outside for customers living in the blocks to use when disposing of unwanted household items. Please make use of them rather than leaving unwanted items in communal areas or around the estate. Your cooperation in helping us keep the estate clean and tidy would be greatly appreciated.
Anti-Social Behaviour
I have received reports of anti-social behaviour (ASB) across the estate, particularly relating to the dangerous use of electric bikes, motorbikes and scooters. I understand how concerning this can be for customers, especially where this behaviour puts the safety of others at risk. We are working closely with Greater Manchester Police (GMP) to tackle these issues. I would like to remind everyone that where ASB is found to be linked to our properties or tenants, tenancy enforcement action may be taken. We all have a responsibility to ensure our communities remain safe and enjoyable places to live, and I would encourage anyone experiencing or witnessing ASB to report it so that we can take the appropriate action.
Support in winter
As the colder months draw in and we start spending more on heating our homes and keeping warm, I appreciate that this can put additional pressure on household finances. There is support available locally from some fantastic organisations if you are finding things difficult or struggling to afford everyday essentials. These include St Mary's Church & Community Food Bank on Meadow Lane, which provides emergency food parcels, and The Bread and Butter Thing, based at Haughton Green Community Centre, which offers food bags to help make your money go further.
I would also like to remind you that our Tenancy Sustainment Team is on hand to offer support and advice if you are experiencing financial difficulties. Whether you need help with budgeting, managing household bills, accessing benefits or finding additional financial support, the team may be able to help or point you in the right direction. Please don't hesitate to get in touch by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk if you need some extra support.
My next estate audit
My next estate audits will take place on the 18th and 19th February. If there is anything you would like to draw my attention to, such as fly tipping hotspots or areas that need repairs, please do get in touch by emailing contact@irwellvalley.co.uk or calling 0300 561 1111.
Or you are very welcome to join me on my walkaround. Please get in touch using the details above to arrange.
Monthly drop-ins
My monthly drop-ins are a chance for you to meet me and get support face-to-face.
Here are the details of my next one:
When: The last Thursday every month - next date
Where: Oasis Community Resource Centre, Tatton Road, Haughton Green
Times: 11:30am -2.30pm
You can check the dates for upcoming drop-ins on our website.
Can't make it?
If you can’t attend a drop-in, I am still here to support. You are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk.
Join our customer complaints panel
We’ve recently launched a new customer group looking at how we learn from complaints. We’re on the lookout for someone with knowledge of repairs or maintenance to help us with this important work.
If this sounds like you, email involveme@irwellvalley.co.uk or call us on 0300 561 1111 and ask to speak to Jen Smith.
Manage your home online
If you want an easier way to access your tenancy documents, view your rent statements and request repairs, check out our online portal.
Cast your vote
Is your neighbour great? Or maybe you know a volunteer group that's doing incredible things for the community? Don't forget to nominate them in the Irwell Valley Homes Heart of the Community Awards.
We're here to support you
Remember, we’re here to support you.
If you need help or have any concerns, please do get in touch with us at contact@irwellvalley.co.uk or by calling 0300 561 1111.