How to Register / Sign in
Anyone who hasn’t previously used the portal has been sent an email invite to join.
1. Search your inbox for your invitation email – It has been sent from noreply@rubixx.co.uk and the subject line is “You've been invited to Irwell Valley Homes's online portal”
2. Click on the “Access system” link in your email
3. Login using the password from your invitation email. You will then be able to change your password to something unique and memorable to you. Choose a password which you don’t use anywhere else; ensure it is 12 characters long; and include at least one special character and one number.
Your account details will remain the same and you can sign in here.
Digital Delivery
You will receive all of your communications are in one easy-to-access space, meaning you don’t miss any important news or updates. It also makes it easy to find messages again if you want to reread them.
You will receive communications such as:
- Community news
- Updates from your Housing Officer
- Details of important appointments like gas safety checks or home condition surveys.
How to switch on digital delivery
Navigate to You in the top right hand screen and switch on the Digital Delivery Allowed toggle.
Troubleshooting
We're here to help. If you’re having problems logging into your portal account, please email us on contact@irwellvalley.co.uk or phone 0300 561 1111.
The invitation email has been sent from noreply@rubixx.co.uk and the subject line is “You've been invited to Irwell Valley Homes's online portal”
If you can't find it, enter your details here under the “Existing Customer” tab and you will be resent the email. Please note, you need to enter the email address and occupancy number that we have on file for you.
If you still haven't received the email, please contact us by emailing contact@irwellvalley.co.uk or phoning 0300 561 1111.
How to use the portal
Download our guide and learn how to request repairs, report ASB and more.