Renae Mullings, Housing Officer
Heatherway, Newbury Avenue and Goodwood Avenue
Dear Customers,
Hello, my name is Renae, and I am the Housing Officer for Heatherway, Newbury Avenue, and Goodwood Avenue. I joined Irwell Valley Homes in March and have really enjoyed meeting some of the residents of Sale West.
One of the highlights of my time so far has been carrying out my estate audit, as it gave me a much better understanding of the Sale West community.
Fly-tipping
During my visits, I identified several fly-tipping hotspots on Newbury Avenue and Goodwood Avenue, and I will be working closely with residents to address these issues. All reports of fly-tipping will be investigated, and where appropriate, residents may be recharged for the removal of items.
Residents in Trafford can arrange bulky waste collections through Trafford Council on their website here.
Or you can dispose of unwanted items at one of the local recycling centres:
- Woodhouse Lane Recycling Centre (off Sinderland Road), Altrincham, WA14 5TB
- Chester Road Recycling Centre, Chester Road, Stretford, M32 9AU
Communal areas
I have enjoyed visiting the blocks and shared garden areas across the neighbourhood. It has been great to see how proud residents are of where they live and the strong sense of community that exists within Sale West. During my visits, I did come across some items being stored in communal areas. These have been noted and residents have been contacted. By working together, we can help keep our blocks, gardens, and shared spaces clean, safe, and welcoming for everyone.
Repairs
I have also arranged repairs for a number of issues identified during my inspections, including loose door handles, windows that do not close properly and damaged front steps. I have also applied for additional bins and I am arranging replacement block signage.
If you spot any repairs that may have been missed, please report them through our online portal or by calling us on 0300 561 1111.
I look forward to continuing to meet more residents and working together to keep Sale West a great place to live.
My next audit
If there is anything you would like me to look at on my next estate audit, such as flytipping hotspots or areas that need repairs, please do get in touch by emailing contact@irwellvalley.co.uk or calling 0300 561 1111.
Or you are very welcome to join me as I walk around the estate. Please get in touch using the details above to arrange.
Weekly drop-ins
We hold weekly drop-ins at Sale West Community Centre where you can get support and raise any issues.
When: Every Thursday
Where: Sale West Community Centre Newbury Avenue, M33 4QW
Times: 10am - 12pm
You can check the dates for upcoming drop-ins on our website or our social media.
Can't make it?
If you can’t attend a drop-in, I am still here to support. You are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk .
Join our customer complaints panel
We’ve recently launched a new customer group looking at how we learn from complaints. We’re on the lookout for someone with knowledge of repairs or maintenance to help us with this important work.
If this sounds like you, email involveme@irwellvalley.co.uk or call us on 0300 561 1111 and ask to speak to Jen Smith.
Manage your home online
If you want an easier way to access your tenancy documents, view your rent statements and request repairs, check out our online portal.
Cast your vote
Is your neighbour great? Or maybe you know a volunteer group that's doing incredible things for the community? Don't forget to nominate them in the Irwell Valley Homes Heart of the Community Awards.
We're here to support you
Remember, we’re here to support you.
If you need help or have any concerns, please do get in touch with us at contact@irwellvalley.co.uk or by calling 0300 561 1111.