Avery Santoro, Housing Officer
Bury - Radcliffe
Dear customers,
I have completed my estate audits in Radcliffe and would like to share what I've been working on in your neighbourhood.
Tackling ASB
Over the last quarter, and in the coming months, a big focus has been and will continue to be tackling anti-social behaviour, drug-related activity and safeguarding concerns across our communities.
We are working closely with Greater Manchester Police (GMP), Bury Council and other partner agencies to identify issues and take action where possible. We also ask that customers report criminal activities directly to the police. Please do not assume somebody else has already reported an issue. Every report matters and could provide the information needed to protect vulnerable people, support an investigation or take action against those responsible.
How to report
In an emergency, always call 999.For non-emergencies, call 101 or report it online.
Information can also be reported anonymously through Crimestoppers on 0800 555 111 or at crimestoppers-uk.org.
While criminal activity should be reported to the police, we also encourage customers to report Anti Social Behaviour to us so that we can work with partner agencies and consider any tenancy related action available. You can do this by calling us on 0300 561 1111 or emailing contact@irwellvalley.co.uk.
Communal bins
Following a recent joint inspection with Bury Council, blocks with damaged, missing or insufficient communal bins have been identified. Replacement and additional bins will be provided where needed.
Please remember to:
- Use the correct bins for your waste and recycling. Bins with the wrong items in them may be rejected for collection, resulting in waste building up around bin stores.
- Break down cardboard boxes before disposing of them.
Fly-Tipping
We have seen an increase in fly-tipping and waste being left around communal bin areas. This can attract pests, create health and safety hazards, and affect the appearance of our neighbourhoods. These areas are being closely monitored and we will be working alongside Bury Council's Environmental Enforcement Team to tackle persistent environmental offences. We're using CCTV to identify the people responsible where possible and have introduced a new policy to charge them the cost of clearing it.
If you have bulky items to dispose of, you can do this through Bury Council.
Support This Winter
We know that the winter months and the lead up to Christmas can put additional pressure on household finances. If you are struggling, please seek support early.
Bury Council's Crisis and Resilience Fund may be able to help households experiencing financial hardship with essential living costs such as food and energy bills.
Additional support is available locally through Growing Together Radcliffe which can provide emergency food support, advice and access to other services.
If you are struggling with rent, household bills or other financial pressures, please contact us by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk. While we may not be able to provide direct financial assistance, we can help connect you with organisations that can provide support and advice.
My next estate audit
My next estate audits will take place on the 26th - 28th January . If there is anything you would like to draw my attention to, such as flytipping hotspots or areas that need repairs, please do get in touch by emailing contact@irwellvalley.co.uk or calling 0300 561 1111.
Or you are very welcome to join me on my walkaround. Please get in touch using the details above to arrange.
Monthly drop-ins
My monthly drop-ins are a chance for you to meet me and get support face-to-face.
Here are the details of my next one:
When: The last Thursday every month - next date is Thursday 27th November
Where: Healthwatch Bury, Bolton Street.
Times: 11am - 1pm
You can check the dates for upcoming drop-ins on our website.
Can't make it?
If you can’t attend a drop-in, I am still here to support. You are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk.
Join our customer complaints panel
We’ve recently launched a new customer group looking at how we learn from complaints. We’re on the lookout for someone with knowledge of repairs or maintenance to help us with this important work.
If this sounds like you, email involveme@irwellvalley.co.uk or call us on 0300 561 1111 and ask to speak to Jen Smith.
Manage your home online
If you want an easier way to access your tenancy documents, view your rent statements and request repairs, check out our online portal.
Cast your vote
Is your neighbour great? Or maybe you know a volunteer group that's doing incredible things for the community? Don't forget to nominate them in the Irwell Valley Homes Heart of the Community Awards.
We're here to support you
Remember, we’re here to support you.
If you need help or have any concerns, please do get in touch with us at contact@irwellvalley.co.uk or by calling 0300 561 1111.