An update from Central Manchester
We are currently in the process of recruiting a Neighbourhood Officer for your area. We will share the details with you as soon as we can.
In the meantime, please be assured that we are still here for you if you need us.
If you currently have an active case your previous Neighbourhood Officer was investigating, this will now have been assigned to another member of the team who will be in touch with you.
If you need to report any neighbourhood or tenancy issues then please contact our customer service team and they will arrange for another member of the neighbourhoods team to follow up with you.
How to contact us:
- you can use the live chat on our website www.irwellvalley.co.uk;
- send a message through our customer portal (sign in or register on our website here);
- email us at contact@irwellvalley.co.uk
- call us on 0300 561 1111.
`In the meantime, please find updates and information that we hope you will find useful below.
Customer Connect Day
You may have seen that we recently launched our new customer strategy, Together With You. You can read it here.
To kickstart our plans, we organised our first ever Customer Connect Day on October 15th. Our team were out and about making a difference in our communities. A range of activities took place across Sale West and Trafford, including litter picking, seasonal planting and gardening. We also visited elderly residents with care packages and volunteered at local food banks and charities.
It was great to connect with our customers and we look forward to doing more events like this in the future. 
We recently sent out some information about our office move. In case you missed it, we are no longer based at the Soapworks building in Salford and will be moving to a new home in Sale soon.
There will be very little impact on you as all our regular contact channels remain open as usual and our neighbourhoods team will continue to be out and about in your area as normal. If you’d like to meet
with one of our team in person, we can visit you at home or we have various community spaces where can do this, including:
⏺ The Oasis Community Resource Centre, Tatton Road, Haughton Green, Tameside, M34 7PH
⏺ Healthwatch Bury, 56-58 Bolton Street, Bury BL9 0LL
⏺ Endeavour Community Hub, 98 Calvert Road, Great Lever, Bolton
Please contact us in advance and the relevant colleague or team will make arrangements with you.
We’ll also be in touch again in the new year with details of our new head office!
Top tips for DIY
Fixing small issues around your home will stop them becoming bigger problems. We have put together some easy-to-follow videos to help you take care of some common problems around your home. If you have a disability or additional needs which mean you need support carrying out repairs that you are responsible for, please contact us – we’re here to help.
Check out our DIY tips here.
Do you know someone who is doing great things in your neighbourhood?
Whether they fundraise for a great cause, take time to litter-pick or are just a really great neighbour, nominate them for an Irwell Valley Homes Heart of the Community Award. The winners will get a special engraved glass award, a certificate commemorating their achievement and a £200 cash prize.
Plus, you could win something too - everyone who fills out a nomination will be entered into a prize draw to win £100.
Nominate someone today
Get support to live well this winter
We know that the cost of living continues to be challenging, especially as we head into the winter months. Click the link below to find out what support is available to you.
Get support for winter
We're here to support you
Remember, we’re still here to support you while we are hiring for a Neighbourhood Officer in your area.
If you need help or have any concerns, please do get in touch with us at contact@irwellvalley.co.uk or by calling 0300 561 1111.