Please find an update about your area from your Neighbourhood Officer.
Your Neighbourhood Officers are your first point of contact for anything related to your tenancy or neighbourhood (you might know them as a Housing Officer!) They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues.
Grasmere House
I recently carried out my estate inspections and it was a great opportunity for me to get out, become familiar with the area and engage with residents. I will continue to make a conscious effort to introduce myself to residents in my patch going forward. I am aware there has previously been disruption due to staff changes and I look forward to working with and supporting customers.
Fly-tipping and rubbish disposal
While doing my estate inspections, I have noticed instances of fly-tipping on several estates. If you witness any fly tipping or anti-social behaviour relating to waste, please report this to us so we can take appropriate action.
If you have large items to dispose of, Salford Council offer a collection service. You can find out more about this on their website here: https://www.salford.gov.uk/bins-and-recycling/get-rid-of-a-large-unwanted-item-bulky-waste/
Dog fouling
I appreciate that residents may be concerned about dog mess, as I noticed a high volume of dog mess during my estate inspections. Please can residents with pets ensure that they are cleaning up after them to keep the environment nice for everyone. As well as being unhygienic, dog mess has recently prevented contractors from completing important work within our estate and blocks. It is an offence to not clean up after your animals and tenancy action can be taken against offenders.
Communal areas
I’d also like to remind residents that items should not be stored in communal spaces, in line with our sterile policy. You can view the policy here. We will be taking action to make sure this policy is followed, so please ensure that all communal spaces are free from your items.
I would like to remind residents to make sure all communal doors are closed when they are leaving or entering the block. We have been dealing with instances where youths are accessing some blocks and creating a disturbance for the residents.
Drop-ins
I have several upcoming customer drop-ins. These are a chance for you to raise any issues, ask questions and share ideas about improvements we could make. No need to make an appointment, just stop by.
Monthly drop-in
Date: The last Thursday every month - the next one is Thursday 30th April 2026
Time: 10:00am - 1:00pm
Location: Roman Court, Camp Street, Camponia Gardens, Salford, M7 1LH
Drop-in for customers who live at Coniston House, Windermere House, Grasmere House
Dates: 6 May, 8 July, 2 September
Time: 1PM
Location: Rydal House, Sandwich Street, Walkden, Salford, M28 3DE
If you can't make the drop-in, you are always welcome to request a home visit or phone call by calling 0300 561 1111 or emailing contact@irwellvalley.co.uk.
An action plan for the future
We recently spoke to customers about the improvements you’d like to see in your building and local area. Below is what you told us and what we’re doing about it.
📢The issue: Fly-tipping, rubbish and dog fouling
✅Our actions: We’ll deter fly-tipping by working to identify those responsible and charging back the costs of clearing the rubbish to them. We’ll also share information and advice about how to recycle and get rid of waste responsibly. You can read the local waste and recycling guide for your area here. We’ll communicate the importance of being a considerate pet owner and issue tenancy warnings to anyone who doesn’t respect this. We will install CCTV to monitor building and communal areas to help us take action against those responsible for fly-tipping.
📢The issue: The grass cutting and grounds maintenance service can be missed or not completed to the right standard.
✅Our actions: We will work closely with our contractor to monitor their performance and the service they are delivering. We also invite customers to fill out our grounds maintenance feedback survey. Feedback from this will be shared with our contractor and actioned.
📢The issue: The standard of the communal cleaning service is poor, they don’t visit often enough or visits are missed.
✅Our actions: We have started the tender process for the cleaning contract and are currently gathering your feedback on what you think the frequency and specification should be. Share your views in our survey here. We will also include customers on the tender panel later this year.
📢The issue: Anti-social behaviour including drug-dealing
✅Our actions:We will work in partnership with local police to tackle this. We will also run monthly drop-ins where you can raise concerns with our Community Safety officers and install CCTV to help us take enforcement action.
Join us as a Community Connector
We have an exciting new opportunity for you to get involved in making your community a great place to live. Our Community Connectors will help us to drive the improvements which matter most where you are. It’s all part of our latest Communities Strategy, which we launched last year, with three goals:
• Promoting safe and peaceful neighbourhoods.
• Maintaining clean and green spaces.
• Working with customers and our partners to make a difference.
Community Connectors will be our eyes and ears on the ground ensuring our Neighbourhood Officers and Customer Engagement Lead respond to what’s needed.
Whether that’s working with our partners to tackle hotspot areas of anti-social behaviour or putting forward ideas for community projects which could benefit from grant funding from our Irwell Valley Foundation
For more information or to register your interest, email involveme@irwellvalley.co.uk or give us a call on 0300 561 1111.
Would you or someone you know benefit from moving into Independent Living?
Our Independent Living homes offer:
Safety - Residents enjoy their own self-contained home, within a safe and friendly community
Support - There is a dedicated scheme manager for each building and a secure door entry system.
Social - There are great communal facilities - where there is always something going on for those who want to get involved!
For more information, get in touch at contact@irwellvalley.co.uk or by calling 0300 561 1111
Or you can view available Independent Living properties on our website by clicking here.
Meet your Heart of the Community award winners!
We received nominations from across Greater Manchester highlighting the amazing work that goes on in our neighbourhoods across the region.
From good neighbours looking out for those living next door, to community groups and eco-champions doing wonderful things to make their area a great place to live, the entries we received were truly awe-inspiring.
Here are your amazing winners:
The Good Neighbour Award - Jason Smethurst
The Green Fingers Award - Wendy Dudley-Evans
The Community Champion - Jeannie Ashton
Community Group of the Year - G-Force Cafe
Find out about the incredible things they have been doing in their neighbourhoods here.
We're here to support you
Remember, we’re here to support you.
If you need help or have any concerns, please do get in touch with us at contact@irwellvalley.co.uk or by calling 0300 561 1111.