Our Customer Committee

As a social housing provider, we are accountable to the people who live in our homes and communities.

Our Customer Committee illustrates our commitment to ensuring that customer insight and experience is heard at the highest level of our organisation – strengthening the influence that customers have over how we are run and managed and ensuring we are accountable to them.

Our governance structure

Our Board of Management play an important role in overseeing our work to ensure we are serving customers well and meeting all our legal requirements, including the Consumer Standards, which you can find here.

Board members come from a range of backgrounds and are recruited for their knowledge, skills and experience of social housing.

Feeding into the board are four committees – Customer Committee, Audit and Risk Committee, Development Committee and Governance and Remuneration Committee.

The Customer Committee plays an influential part in ensuring we are well managed; listening and responding to customers; and considering them in all we do.

Members of the committee provide insight, challenge and recommendations for improvements in relation to the following areas of our work:

• How we serve customers through the delivery of our customer plan.
• How we manage and enhance neighbourhoods – through the delivery of our communities plan.
• How we listen and communicate with customers – through the delivery of our communications plan.
• How we maintain and improve homes – through the delivery of our property plan.
• How we build more homes for people in housing need – through the delivery of our new homes plan.
• How we are performing against the standards we need to meet and how we let customers know about this.