Please help us to keep communal areas clean and tidy by reporting any issues with rubbish, fly tipping, graffiti, grass cutting, grounds maintenance, or cleaning to us.

You can also join us for a neighbourhood inspection in your area. These inspections provide the opportunity to look around your neighbourhood with your Neighbourhood Housing Officer to highlight any concerns. You can find more information about upcoming inspections on this page here.

Gardening

We cut our communal grassed areas on a fortnightly cycle from April - October.

Our commitment to you on areas we are responsible for:

  • We'll cut communal grassed areas 20 times each year.

    Our grass cuts are completed as a cut and drop service by naturally fertilizing our communal spaces. All cuttings will be blown back into the grassed area, leaving the area clean and tidy.

  • We'll maintain shrubs, flower beds and hedges.

    During the schedule we aim to complete a little and often approach, cutting any re growth to the communal hedges as part of our schedule. Shrubs and flower beds will be kept free of intrusive species and treated as and when required to kept looking well maintained.

  • We'll keep footpaths clean and tidy.

    Removing litter, debris and weeds.

  • We'll keep footpaths, steps and entrances we own safe.

    During the autumn and winter months we'll clear leaves to make sure paving is safe.

  • We’ll carry out tree work on communal land we own.

    All our trees are surveyed every 24 months. Tree works are prioritised into High, Medium and Low. Trees will only be removed if they are showing signs of being Dead, Dying, Diseased, or posing any Health and Safety concerns.

  • We'll leave the area clean and tidy at the end of every job.

    Taking away and recycling any waste.

Cleaning

We work with a contractor who manages the cleaning service in our communal areas including our leasehold buildings.

We have a bespoke plan for each building, but in general our commitment to you is:

  • We’ll clear general litter from entrances and walkways.

  • We’ll clean internal surfaces such as skirting boards, door surrounds, staircase supports and handrails.

  • We’ll sweep corridors, balconies, landings, and stairs before mopping at schemes where wooden flooring or vinyl flooring is fitted.

  • We’ll vacuum corridors, landings and stairs if carpets are fitted. We'll also clean lifts, windows and bin areas. (This does not include for sick, dog waste, drug paraphernalia etc these finding will be reported and cleaned as an exceptional clean potentially by another provider.)

  • When we're finished we’ll spray air freshener and sign the cleaning sheet.

  • We’ll leave the building secure and report any issues we spot to the Housing Officer to resolve.

Rate My Cleaner and Rate My Gardener feedback surveys  

The opportunity: Complete our Rate My Cleaner and/or Rate My Gardener surveys and help us hold our contractors to account on the service they deliver.

We know how important the gardening and cleaning services are to our customers and these surveys are a great way to let us know how they're performing where you live.

It only takes a few minutes to complete – letting us know if any areas have been missed or aren’t completed to the standard we expect or providing feedback on a job well done to help keep them on the right track.

Commitment level: Surveys can be completed as often as you’d like – perhaps once a month while you walk the dog; each week that the cleaners are due or just when you spot issues with the service.

Incentive: Every three months, everyone who has completed a survey is entered into a prize draw to win £50 in shopping vouchers.

 

Click here to complete the Rate My Cleaner survey.

 

Click here to complete the Rate My Gardener survey.

 

Fly-tipping can be anything from a sack of rubbish to a dumped shopping trolley or mattress.

If you notice rubbish you believe has been fly-tipped, start by speaking to your neighbours to find out if it belongs to them and they have already made arrangements to clear (perhaps the rubbish is outside waiting to be collected the next day).

If no-one knows who has left it, you can take the following action:

  • Your local authority has a statutory duty to remove fly tipping. You will need to contact your local council, who will arrange for it to be removed.
  • If the rubbish is on land which we own, please report it to us using the form below - attaching a photo if possible. Once we receive your report we will arrange to have it removed. This can take up to four weeks but is usually quicker.

Report Fly-tipping