Your Neighbourhood Officers are your first point of contact for anything related to your tenancy or neighbourhood.
They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.
If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.
Please help us by reporting anything that you are concerned about in your neighbourhood to your Neighbourhood Officer by emailing them using the address below.
Stephanie Jones
I cover Bury (Eastward Townside), Whitefield and Prestwich.
I also cover Pendle (Brierfield) and Rossendale (Bacup) and Nelson.
Steve Cave
I cover Bolton - Breightmet, Burnden, Central, Daubhill, Deane, Derby, Halliwell, Heaton, Horwich and Westhoughton.
Your Rent Support Officer is Nicola Kearsley
I can help with any rent queries you have and offer support if you’re struggling to make your payments.
If your circumstances change, please reach out to me as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.
I'll do it all with a friendly face and a non-judgemental ear.
You can get in touch with me via one of the ways listed here.
The Tenancy Sustainment Coach covering Bolton and Bury is Donna Davidge Neath
We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Donna can help.
To find out more about this service click here.
If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.
Community drop-in events
Members of the Bolton and Bury area team host regular community drop-in events, in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. Bolton drop-in Taking place on the first Wednesday of the month between 10am and 12pm at Ainsdale Court, Ainsdale Road, Bolton, BL3 3BP. Next one on Wednesday 7th May 2025. Bury drop-in Last Wednesday of the month at Healthwatch Bury, Bolton Street, Bury between 11am and 1pm. Next one on Wednesday 30th April.
Neighbourhood Inspections
Our Neighbourhood Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.
Afterwards, we'll let you know about any actions we're taking as a result of what we found.
Details of when our team will next be in your area are below. We always love customers to join us for these – please drop them an email or call 0300 561 1111 if you’d like to come along.
Louise:
January 6th - 9am-3pm starting from Rishton Lane.
January 8th - 9am-3pm starting from Dean Road.
Steph:
January 7th 11am-2pm starting from Chester Street.
Steve:
January 14th - 9am-12noon starting in Westhoughton
January 14th - 1pm-4pm starting in Horwich.
January 15th - 9am-12noon starting from Manchester Road
January 15th - 1pm 4pm covering the Rushleia Close area.
Louise
April 7th - 9am-3pm starting from Rishton Lane.
April 8th - 9am-3pm starting from Dean Road.
Steph
April 7th 11am-2pm starting from Chester Street.
Steve
April 14th - 9am-12noon starting in Westhoughton
April 14th - 1pm-4pm starting in Horwich.
April 15th - 9am-12noon starting from Manchester Road
April 15th - 1pm 4pm covering the Rushlea Close area.
Louise:
July 7th - 9am-3pm starting from Rishton Lane.
July 8th - 9am-3pm starting from Dean Road.
Steph:
July 8th - 11am-2pm starting from Chester Street.
Steve
July 14th - 9am-12noon starting in Westhoughton
July 14th - 1pm-4pm starting in Horwich.
July 15th - 9am-12noon starting from Manchester Road
July 15th - 1pm 4pm covering the Rushleia Close area.
Louise:
October 6th - 9am-3pm starting from Rishton Lane.
October 7th - 9am-3pm starting from Dean Road.
Steph:
October 14th - 11am-2pm starting from Chester Street.
Steve:
October 14th - 9am-12noon starting in Westhoughton
October 14th - 1pm-4pm starting in Horwich.
October 15th - 9am-12noon starting from Manchester Road
October 15th - 1pm 4pm covering the Rushleia Close area.
Your community news
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Bolton And Bury Community Newsletter March 2025
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