Your Neighbourhood Officers are your first point of contact for anything related to your tenancy or neighbourhood.
They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.
If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.
Please help us by reporting anything that you are concerned about in your neighbourhood to your Neighbourhood Officer by emailing them using the address below.
Stephanie Jones
I cover Bury (Eastward Townside), Whitefield and Prestwich.
I also cover Pendle (Brierfield) and Rossendale (Bacup) and Nelson.
Steve Cave
I cover Bolton - Breightmet, Burnden, Central, Daubhill, Deane, Derby, Halliwell, Heaton, Horwich and Westhoughton.
Your Rent Support Officer is Callum Payne
I can help with any rent queries you have and offer support if you’re struggling to make your payments.
If your circumstances change, please reach out to me as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.
I'll do it all with a friendly face and a non-judgemental ear.
You can get in touch with me via one of the ways listed here.
The Tenancy Sustainment Coach covering Bolton and Bury is Donna Davidge Neath
We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Donna can help.
To find out more about this service click here.
If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.
Community drop-in events
Members of the Bolton and Bury area team host regular community drop-in events, in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. Bolton residents, Your drop-in takes place on the first Wednesday of the month between 9am and 11am at Ainsdale Court, Ainsdale Road, Bolton, BL3 3BP. The next one is Wednesday 7 January. Radcliffe residents, we will update this page with your next drop-in date soon. Bury drop-in for residents in Eastward Townside, Whitefield and Prestwich. Your drop-in takes place on the last Wednesday of the month at Healthwatch Bury, Bolton Street, Bury between 10.00am and 12.30pm. Next one on Wednesday 28th January.
Neighbourhood Inspections
Our Neighbourhood Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.
Afterwards, we'll let you know about any actions we're taking as a result of what we found.
Details of when our team will next be in your area are below. We always love customers to join us for these – please drop them an email or call 0300 561 1111 if you’d like to come along.
Being a good neighbour
We want all our customers to feel safe, respected and proud of where they live. Everyone can play their part in creating a positive, respectful and peaceful community here in Bolton and Bury. Working with our Customer Communications Group, we have put together a Good Neighbour toolkit of advice and information to help with this.
Working hard to deliver our Communities Strategy
Your Neighbourhood Officers and other members of your area team are working to deliver our Communities Strategy which you can read a summary of here or the full version here.
You can read about our latest progress against the action plan in our customer update here.
Your community news
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Bolton And Bury Newsletter November 2025
pdf | 4847Kb
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Bolton And Bury Newsletter August 2025
pdf | 3168Kb
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Bolton And Bury Community Newsletter May 2025
pdf | 2392Kb
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Bolton And Bury Community Newsletter March 2025
pdf | 5820Kb