Your Neighbourhood Officers are your first point of contact for anything related to your tenancy or neighbourhood.
They host regular community drop-ins and carry out a programme of Neighbourhood Inspections each year to pick up any tenancy or neighbourhood issues. You can find out the upcoming dates for all of these later on this page.
If there are neighbourly tensions or reports of anti-social behaviour, they will investigate and deal with problems in partnership with other organisations and our dedicated Community Safety Team.
Please help us by reporting anything that you are concerned about to your Neighbourhood Officer by emailing them using the address below.
Jon Minott
I cover Trafford - Heatherway, Stretford, Timperley, Urmston, Flixton and Bowden Vale.
I also cover Wythenshawe.
Sale West - Hurst, Hamilton, Epsom, Lingfield, Catterick, Haydock Avenues.
This patch is currently vacant and we are in the process of recruiting a new Neighbourhood Officer.
In the meantime, please report any neighbourhood or tenancy issues via our Customer Service Team and they will arrange for another member of the neighbourhoods team to follow up with you.
You can reach them via live chat on our website, email contact@irwellvalley.co.uk or call on 0300 561 1111.
Sale Moor and Sale West - Thirsk, Newbury, Chepstow, Ascot, Kempton, Aintree, Goodwood Avenues.
This patch is currently vacant and we are in the process of recruiting a new Neighbourhood Officer.
In the meantime, please report any neighbourhood or tenancy issues via our Customer Service Team and they will arrange for another member of the neighbourhoods team to follow up with you.
You can reach them via live chat on our website, email contact@irwellvalley.co.uk or call on 0300 561 1111.
Your Rent Support Officer is Ebikaboere Wellington
I can help with any rent queries you have and offer support if you’re struggling to make your payments.
If your circumstances change, please reach out as soon as possible – I can support you to get back on track and see if you are entitled to any extra financial support. I may also refer you to money specialists and debt advisors.
I’ll do it all with a friendly face and a non-judgemental ear.
You can get in touch via one of the ways listed here.
The Tenancy Sustainment Coach covering Trafford is Kate Bardsley
We want customers to successfully manage their tenancies but recognise that sometimes people need a little support to do this. This is where our tenancy sustainment coaches like Kate can help.
To find out more about this service click here.
If it’s something you feel you could benefit from, click here to complete a quick form providing us with a bit more information.
Community drop-in events
Members of the Trafford area team host regular community drop-in events in local venues across our neighbourhoods. This is a chance to meet the team working in your area. It’s a place where you can raise any issues, ask questions and share ideas about improvements we could make. Sale West drop-in Taking place every Thursday 10am - 12pm at Sale West Community Centre Newbury Avenue, M33 4QW
Neighbourhood Inspections
Our Neighbourhood Officers carry out regular Neighbourhood Inspections designed to pick up tenancy or neighbourhood issues.
Afterwards, we'll let you know about any actions we're taking as a result of what we found.
Details of when our team will next be in your area are below. We always love customers to join us for these – please drop them an email or call 0300 561 1111 if you’d like to come along.
Working hard to deliver our Communities Strategy
Your Neighbourhood Officers and other members of your area team are working to deliver our Communities Strategy which you can read a summary of here or the full version here.
You can read about our latest progress against the action plan in our customer update here.
Being a good neighbour
We want all our customers to feel safe, respected and proud of where they live. Everyone can play their part in creating a positive, respectful and peaceful community here in Trafford. Working with our Customer Communications Group, we have put together a Good Neighbour toolkit of advice and information to help with this.
Your community news
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Winter Newsletter 2025 Sale West
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Winter Newsletter 2025 Heatherway, Stretford, Timperley, Urmston, Flixton, Bowdon Vale And Wythenshawe Newsletter
pdf | 1055Kb
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Trafford Newsletter August 2025
pdf | 1481Kb
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Trafford Community Newsletter Feb2025
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Trafford Community Newsletter May 2025
pdf | 2432Kb