Please report damp and mould by completing the form below

You can also contact us via Live Chat here on our website; by emailing contact@irwellvalley.co.uk; by sending a direct message on social media @IrwellValleyHomes or by calling 0300 561 1111.

Once you complete this form, a member of our Customer Service Team will be in touch with you to triage your issue and discuss it in more detail. This may include going over some of the points you've already provided to ensure we fully understand your situation and can offer the best support for you.

Please include the property type - i.e. is it apartment / terraced house / semi-detached / detached.
How long has it been a problem? Do you have any thoughts on what the cause might be? What is the effect on the paint or wallpaper e.g. bubbling, peeling? Does the area feel wet to the touch?
How many rooms does it affect? Whereabouts in the room(s) is it - i.e. walls, ceilings, window seals. Is there anything above the area which could be causing the problem - e.g. guttering, a bathroom leak, an apartment on the floor above?