Latest update (23.11.23, 4.15pm)
We are pleased that customers are back home at Southey Court following the events of the last few days.
All customers have received information about how to claim back expenses incurred following Friday's events.
For enquiries about this, please email southeycourt@irwellvalley.co.uk.
Previous update and FAQs (22.11.23, 2.50pm)
The power is now back on at Southey Court and everything is in safe, working order.
Customers can make their way back at their convenience.
Anyone who needs a taxi, should email jessica.hargreaves@irwellvalley.co.uk or call 0300 561 1111 with their name, pick-up point, pick-up time and the number of passengers by 4pm.
Our team will be onsite until 8pm for any immediate concerns.
There is some useful information below which we hope helps customers when moving back.
Customers who would prefer to remain in their hotel tonight and head home in the morning, can do so – the room has been booked and paid for.
We are extremely grateful for everyone's patience and understanding over the last few days.
Q: Is it safe to go back to my flat?
A: Yes it is safe. All necessary safety checks have taken place, and it is safe for you to return.
Q: Is this likely to happen again?
A: The water damage was caused by a burst valve. As a precautionary measure, we have replaced the valves on all the floors and checked all other pipes and joints. We will also be carrying out the same checks at the two other tower blocks.
Q: Why did it take so long to fix?
A: We are sorry about the time it has taken to resolve this. Whilst the repairs were carried out over the weekend, we had to wait for Electricity NorthWest and Scottish and Southern Energy to do their necessary works following this.
Q: I think there has been some damage caused to my flat as a result?
A: There is a team onsite until 8pm tonight (Wednesday) and from 9am to 5pm on Thursday who can help with this. Please find a member of our team or email contact@irwellvalley.co.uk
Q: I haven’t claimed any expenses yet how do it do this?
A: We will provide £25 per adult per day and @12.50 per child per day to help towards expenses you’ve incurred. If you have not yet made a claim, please email jenna.hughes@irwellvalley.co.uk with your name, address, sort code and bank account number.
Q – I don’t think I have been paid the right amount of expenses?
A: Please email contact@irwellvalley.co.uk or call us on 0300 561 1111.
Q: What about the content of my fridge/freezer – will I be compensated?
A: Yes, please can you photograph the contents that has been wasted and if possible provide a receipt and we will cover this cost for you.
Q: This has left me feeling extremely anxious.
A: We know the last few days have not been easy. We are really sorry to hear this has impacted your wellbeing. Please your contact your Community Co-ordinators, Siobhan and Ryan, for further assistance.
Previous update (12.30pm, 22.11.23)
Electricity North West have attended at Southey Court this morning and we are carrying out some final safety checks to check everything is working okay.
Customers are being advised to stay where they are for now.
We hope to have another update very soon.
Previous update (7.50am, 22.11.23)
We are still waiting for Electricity Northwest to do the work they need to do so customers can return home to Southey Court.
Today we will continue to push them to complete this.
Customers staying in hotels have been advised there is no rush to check out this morning and to stay where they are for now.
We continue to provide updates and have colleagues on site at Southey Court and at our Oasis Centre in Tatton Road to support customers.
We're very grateful for customers' ongoing patience. Anyone with urgent queries, should call us on 0300 561 1111.
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Previous update (3.30pm, 21.11.23)
We are sorry to say it is unlikely work will be completed at Southey Court today. We are reliant on other companies doing different elements of the works needed and this is unfortunately causing delays.
We are contacting customers to advise of new hotel arrangements where needed and providing transport and ongoing support with the costs incurred.
We will provide a further update as soon as possible.
Previous update (9.50am, 21.11.23)
Work continues at Southey Court this morning and we will provide a further update as soon as we have more news.
Customers who have been staying in hotels have been advised to check out today.
The Oasis Community Resource Centre in Tatton Road is offering a warm space and refreshments for all customers who need somewhere to go this afternoon.
Anyone who needs transport to get there, should call us on 0300 561 1111.
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Previous update (4.10pm, 20.11.23)
We’re sorry to say that work will be continuing into the evening now at Southey Court. This is due to delays in companies attending who are needed to complete their part.
Therefore, customers are being advised to stay in the hotel provided tonight (or any alternative accommodation they have arranged) and we will provide an update in the morning.
Residents have also been advised we will be providing another payment to cover expenses.
Anyone who has not yet provided payment details to receive the payment should contact us with the information.
We are grateful to our customers for their patience while we work to get them back home.
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Previous update (11.35am 20.11.23)
Work is continuing on-site at Southey Court today. Once it is completed and signed off, customers will be able to return home.
We have been in touch with residents this morning with details of extended or updated hotel bookings to cover today.
If you haven't received anything or need to report any issues, please contact us on 0300 561 1111.
Our teams are on site at Southey Court and customers can attend to collect belongings or see to pets up until 2pm.
The Oasis Community Resource Centre in Tatton Road is also open with colleagues on-hand to support residents with any questions or concerns.
We will provide a further update this afternoon.
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Previous update (7.10pm 19.11.23)
We will continue to work to restore the power at Southey Court will be tomorrow (Monday 20th November) and we are working to get customers home as soon as possible.
We will provide another update in the morning.
Any customers with urgent concerns should call 0300 561 1111.
Previous update (11am 19.11.23)
Customers are being advised to remain at their hotel, or alternative accommodation they have found, tonight.
Anyone who needs help with transport to school or work tomorrow is being advised to contact us by emailing contact@irwellvalley.co.uk with their details and one of our team will be in touch.
Our team will also be on-site again today until 2pm so residents can collect any belongings or attend to pets. Security remains on site 24/7.
We will update on the situation again this evening, when we hope to be able to provide further information.
Anyone with urgent concerns, should call us on 0300 561 1111.
Thank you.
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Previous update (3.05pm, 18.11.23)
We continue to work to restore the power at Southey Court and are very grateful to customers for their patience.
Teams remain on site and work is continuing into the evening.
Residents should therefore remain at their hotel - or alternative accommodation that they have sourced - tonight.
If anyone needs to collect belongings or attend to pets, they can do so tomorrow between 9am and 2pm. Security remain onsite 24/7.
We will provide another update around midday tomorrow (Sunday 19th November)
For any urgent concerns, please call 0300 561 1111.
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Previous update (10.55am, 18.11.23)
Our team is contacting customers this morning to check on their wellbeing and ensure they have everything they need.
Residents are being advised they can visit their home between 9am and 2pm to collect any belongings and/or feed/care for pets.
We also have 24-hour security in place at the building.
Further updates will be shared with residents as soon as we have them.
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Previous update (12.55am, 18.11.23)
All customers have been moved to hotels or are staying with relatives / friends.
We will update again on the situation tomorrow.
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Latest update (8.40pm 17.11.23)
We are currently on-site dealing with a leak at Southey Court, one of our high-rise buildings in Haughton Green.
Unfortunately we are unable to get the power supply back on safely tonight due to the significant water damage.
Instead we are booking hotels for all residents for the weekend.
Customers are being reminded to pack a bag with everything they'll need - including mobile phone chargers.
We will be in touch with customers with hotel details soon and in the mean-time residents are being asked to head to the Oasis Community Centre in Tatton Road, opposite the Tesco Express.
This is left onto Mancunian Road, following the road down past the school and the bandstand. The Oasis is then on the right.
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Previous update (7.40pm 17.11.23)
We are currently on-site dealing with a leak at Southey Court, one of our high-rise buildings in Haughton Green.
Unfortunately we are unable to get the power supply back on safely tonight due to the significant water damage.
Instead we are booking hotels for all residents for the weekend.
Residents are being asked to pack a bag for the weekend now and make their way to the Oasis Centre on Tatton Road, Haughton Green.
We are in contact with all customers and will be in touch with them directly with the arrangements for their hotel as soon as possible.
Residents are being asked to double check any candles they might have lit are properly extinguished before they leave.
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Previous update (6.30pm, 17.11.23)
Thank you to residents for their patience while we work to resolve the issue.
Our priority is to get the water and electricity back on as soon as it is safe to do so.
The Oasis Community Centre in Tatton Road is currently open for all residents.
Customers are welcome to head over there where hot drinks and a warm space are being provided.
Colleagues on-site are prioritising knocking on residents with known vulnerabilities and arranging alternative accommodation for residents on floor five where the most significant water damage is.
We will provide a further update as soon as we have one.
Page last updated at 4.10pm, 23/11/23)