Support to live well this winter

We are committed to providing you with a safe and healthy home. From this month, this includes how we meet new legislation to ensure damp and mould is dealt with quickly and effectively. 

We know that the cost of living continues to be challenging, especially as we head into the winter months. Read about the support available below.

Remember we’re here to help.

Dealing with Damp and Mould

A new law comes into force this month which sets clear timescales for landlords to deal with damp and mould when tenants report it.

It is called Awaab’s Law and is named after two-year-old Awaab Ishak who tragically died after being exposed to mould in his home. His family had reported the problems many times but the issues continued.

The law will enforce landlords to act quickly when a home is found to be unsafe or potentially harmful to someone’s health.

From 27th October, Awaab’s Law covers damp and mould, but will later be extended to cover other hazards – we’ll keep you updated as this comes in.

We’ve worked with our Resident Scrutiny Panel and Customer Communications Group, as well as customers who have recently experienced damp and mould, to develop our approach to dealing with this.

What to expect if you report damp or mould

We’ll ask you a series of questions to help us understand the problem.

If we believe there is damp and mould that could be harmful to your health, this is what will happen:

If the answers you give suggest that repairs are needed but there isn’t an immediate risk to your health or safety, this is what will happen:

Report damp and mould by calling us on 0300 561 1111, or via live chat.

Please help us to help you by being at home for appointments so we can get things sorted as quickly as possible.

Condensation, damp and mould

Damp and mould can be caused by many things – from leaking pipes to blocked gutters or excessive condensation.

Some condensation in your home in winter is normal. Managing this, will reduce the risk of mould in places like around the window frames or windowsills and there are steps you can take to help reduce it.

Click here for more information.

Update your personal details so we can meet your needs

Some people need us to do things differently when we provide services to them.

This is particularly important when dealing with hazards such as damp and mould - for example, if you have young children, or people with certain health conditions in the home, or if you need us to communicate in a certain way.

Please update your personal information using our online portal – visit our website to log in or sign up – alternatively call us on 0300 561 1111, or email contact@irwellvalley.co.uk.