Check and confirm your details in our customer portal for your chance to win £500 in shopping vouchers
The portal offers all the same services as the old app, along with lots of extras, including:
✅ Report a non-emergency repair, including photos or video to illustrate the problem… and keep track of when appointments are booked in.
✅ View your rent account and any repayment agreements you might be on.
✅ Report anti-social behaviour.
✅ Access information we send and important documents about your home and tenancy.
✅ Read the latest news from Irwell Valley Homes.
✅ And much more!
If you’ve not had chance to log-in yet, take a few minutes today to check out all it has to offer.
To request a log-in for this exciting new service, click here to fill out the form online.
Log in for your chance to win £500 in shopping vouchers!
You can use the portal to let us know about any special requirements you or a member of your household has and tell us if any of your circumstances have changed.
This autumn we’re asking customers to log into their portal account, check the ‘About me’ section and fill in or update the information there. If you tell us you have a long-term condition, please click the 'Add' button to provide more detail about how this affects you.
If there’s nothing to add or update, simply tick the box which confirms you’ve checked and everything is correct.
Providing us with up-to-date information about you and your circumstances will help us to deliver the best services for you and your household.
Everyone who does this between now and Friday 25th October will be entered into a prize draw to win £500 in Love2Shop vouchers.
Request an account log-in today and find out more about how the portal can help you to manage your home and tenancy.
*the winner will drawn at random and notified by email.
Requested a log-in?
We’ve worked with a company called Rubixx to develop the service - that’s why the email you receive with your log-in details will come from them and you’ll see their name in the website address.
After you’ve completed the website form, we’ll create the account and Rubixx will issue the email. This can take up to 5 working days but is usually quicker.
Please check your spam or junk folder if you don’t see the email.
It contains your temporary password and a link to the log-in page.
The first time you log in you’ll also need a code sent to your mobile phone. Tick the ‘remember me’ box at this point and then you won’t have to enter a code again for another 90 days.
Lost your log-in details?
If you can’t find the temporary password we issued to you at the time – it would have arrived in a message from Rubixx, the company we have worked with to create the portal – then simply click here to be taken to the log-in page.
Select ‘forgot password’ and then enter this email address. You’ll then receive a message from Rubixx with a link to click to create a new password and log-in. Please check your junk or spam folder if you don’t see the email arrive.
The first time you log in, you’ll also need a code which is sent to your mobile phone. Tick the ‘remember me’ box at this point and then you won’t have to enter a code again for another 90 days.
How to Guide
We’ve created a how-to guide for the portal – highlighting its different functions and sharing how to get the most out of it. You can find it here.
You can also view the guide in our handy how-to film
Trouble logging-in?
If you have a problem logging into the portal, please live chat with us on our website, send us a direct message on social media @IrwellValleyHomes or call us on 0300 561 1111.
Please share screenshots of what you’re experiencing and have the details of any error code you receive ready.